Courtyard By Marriott - Marriott Village

This hotel has gone down! They trick you when you first walk-in thinking that it’s upscale and it’s far from it. They mask the mold smell with air fresheners. Dirty bed skirts, small showers, plugs didn’t work and non working refrigerators! They tell you that they need a card to put on file for incidentals and they charge you $26 dollars a night per car! Horrible customer service and unresponsive front desk. Don’t bother using your room phone to try to call down stairs because they won’t answer. Don’t waste your time or money at this hotel. You have been warned…Watch your account after check-in.. Never use a debit card at check-in use a credit card so you can dispute their made up charges!

There were so many things that went wrong during our stay that it’s difficult to put everything into words. The hotel is showing its age and is in need of renovation. If you’re looking for a newer, fresher hotel, I would recommend choosing somewhere else. One of the biggest frustrations was the lack of access to management. The front desk staff seemed to shield the managers from speaking directly with guests. During our stay, it was extremely difficult to get a manager, and after checkout it became nearly impossible to reach anyone to address concerns. Housekeeping was inconsistent. The staff themselves were friendly and kind, but the service varied from day to day. Some days our room was cleaned properly, while other days the bathroom wasn’t cleaned well, the beds weren’t made, or housekeeping didn’t show up at all. Eventually they did clean the room, but the service was not consistent throughout our stay. When concerns were raised, the housekeeping manager seemed more interested in placing blame than acknowledging the shortcomings. Another issue was that the air conditioning in the hallways did not work for most of our stay, making the common areas uncomfortable. I also recommend carefully reviewing your final bill before checking out. I noticed reviews from other guests who reported being charged for parking when they should not have been. There were many airline crew members staying at the hotel during our visit, and it made me wonder whether anyone else may have been incorrectly charged for parking or other fees. Overall, while the housekeeping staff were pleasant and did eventually clean the rooms, the inconsistent service, lack of management accessibility, aging property, and billing concerns made this a disappointing experience.

We stayed here for two nights and had one of the worst rooms I’ve ever had at any Courtyard. The room was old and in desperate need of updates. When we checked out, we were in a rush so we just did the express checkout, not realizing we were charged for parking even though we did not have a car. The other couple we were traveling with mentioned that they were charged for parking and they had to go to the desk to get it removed. When we got home, I went on the app to get a copy of the bill, but it’s not available. Also, they don’t email you a copy of the bill. This is the only Marriott where you can’t get a bill. I called and sure enough, they charged me for parking. I spoke with someone who said they would credit me the $50 they overcharged me, but it’s been several weeks and still no credit. I will never stay here again! I think they’re do this on purpose and have probably overcharged many people. Be sure to check your bill!