DAYS INN ORLANDO - FLORIDA MALL

If zero stars were an option, that’s what this place would get. We had a pre-booked reservation at this Days Inn. Our flight into Orlando was delayed after already traveling for 24 hours with two kids. As soon as we realized we’d be arriving much later than expected, we repeatedly tried calling the hotel to let them know. Every single call looped back to an automated system. There was no way to reach the front desk. No human being. No help. We arrived at 3:03 a.m., completely exhausted. Instead of basic understanding, the man at the front desk wouldn’t even open the doors. He told us we did not have a reservation and refused to listen to anything we were saying. We tried to explain that it was pre-booked. He cut us off, dismissed us, and made it clear he had no interest in helping. No attempt to look into it. No effort to assist a family stranded in the middle of the night. Nothing. We were left outside and ended up sleeping in our rental vehicle with two children after traveling for an entire day. To make matters worse, we were still charged on our credit card. That is unacceptable. That is not hospitality. It’s the complete opposite. Ironically, the hotel we checked into later that morning listened to our situation and let us check in early without hesitation. That is what real customer service looks like. I would rather sleep at a rest stop than ever recommend this business to anyone. Deplorable experience. Do better.

This place was disappointing to say the least. At one point this place was probably a nice getaway. Do not let the hotel photos fool you, this place is so run down It is no surprise that Wyndham has removed their ability to book online probably due to a failed inspection or many. Fun fact - When you see a Wyndham property as having no availability regardless of the date you want to book, the property was likely put under a "property improvement plan" and the property owners right to have online booking is stripped away. The breakfast area was gross. They had a residential waffle maker with a jug of questionable batter next to it. They couldn't even provide hot cups for the coffee leaving only dixie cups which were 100% not intended for hot liquids. I wish too I had hear about South OBT as the locals call it. Bad neighborhood. Left after one night to a choice property, 2 stars because they let me and didn't put up a fight.

I have stayed at this hotel 3 times, in 2014, 2016 and now in 2025. The first 2 everything was fine for that reason I came back in 2025, but I regret it!! It seems that there is only one person in the lobby in the entire property and hardly helps anything, there is no restaurant inside, breakfast is a misery and the worst thing is that the cleaning of the rooms only take place on Mondays and Fridays, how is it possible that they only clean the rooms twice a week!! Because I was charged every night from day one (I paid confidently) I stayed the 6 nights, but I regretted it every night... The Wyndham brand should review this property because it must be an embarrassment to them.