Disney Area Apartments and Townhomes

We travelled on a Thomson package which included flight, car and 3 bed Villa in the Davenport area. On arrival we had been allocated a 4 bed in the Westridge community. On entering the property it appeared generally tired looking and grubby. On inspection we observed stains to carpets in bedrooms, mould to shower curtain in 2nd bathroom, yellow discolouration to skirting boards, stains on bed linen, thick dust in cupboards, permanent markings to bedroom furniture, tears on sun loungers, mould to outdoor chairs, yellow stains in pool, limited cutlery and dark hairs in mugs. Having stayed in this type of accommodation in the area before, we knew this was not of acceptable standard. We made the Thomson rep aware of this with photographic evidence the following day and were promised the cleaning issues would be addressed later that day. After numerous telephone contacts with the Thomson rep the shower curtain and cupboard were cleaned at 7.40pm on Day 5 and the pool finally cleaned on Day 6. However the rest of the property remained grubby. A very disappointing service from both Thomson and Hotelbeds. Definitely would not recommend.

After reading reviews on these villas I was very apprehensive. But the villa really was like a home from home. It had everything you would need even toys for the kids. It was very clean, spacious and very comfortable beds. The kids loved the pool. It was in a great location 15 minutes from disney and very quiet . You would need a car as the nearest shops were not within walking distance.

We have previously been to this area in a villa so had an understanding of the standard we were expecting..... We arrived when the office had closed so picked up the keys and set off to find our accommodation, you just know when you drive into the complex... I felt sick with disappointment but tried to keep positive for the sake of my husband and kids. We felt well and truly ripped off, it was awful, very dated and shabby. The pool was not accessible unless green slime appeals for a swim. The beds were stained, I dread to think what with, sheets were bobbly and discoloured. Furniture not fit for purpose, the list goes on.... So we took photos, went to McDonalds to eat and tried to get some sleep. The kids were upset, no one unpacked, we all slept on the top of the same bed waiting until the office reopened. What a saga, wasted a full day, others were in the office complaining too, finally got moved to a different villa. This was great, met our expectations, we got on with enjoying our holiday. Arrived home and after a month I have been charged over $100 dollars by Hotelbeds. It has taken 2 months to find out why and they have accused us of taking some hand towels from the first villa. Believe me, I was not desperate enough to remove anything from that place, let alone $100 worth. This company is such a rip off, I cannot believe that Virgin give them business. The Virgin rep who came to confirm how bad our first villa was took bedding away as samples....and we have been charged probably because of this? I can't believe this is legal, surely we should of been made aware of the accusations.My advice, stay clear, there are so many lovely properties in Florida , don't let your holiday be spoilt and be caught with hidden charges. Very disappointed.