Marriott's Imperial Palm Villas

The experience here was fabulous because the service was excellent! Chris checked us in and helped us throughout our stay! We needed the hot tub heat turned up and Chris was quick to send Diego to help. Diego was so friendly and helpful! The room was clean and good views, but the exceptional service pushes this to the next level!

The first night on site i woke up congested and sore throat! This continued for several night till i went to walkin center and got medication. The bathroom sink wouldnt drain and apartment needs cosmetic repairs. We stayed in two bedoorm overlooking the golf course which was nice. When grandkids came over we noticed their socks were pitch black from the carpet. Closer inspection showed the were terribly dirty. I am not positive if this contibuted to my sickness but gods know whats inside those carpets. The main office of Marriott gave me the typical run around. I had thught about joining the Vacation Club but now have second thought from lack of concern and reply from Marriott.

Nice place but I do have a few comments. First we stayed in a disabled villa and was wondering why in the shower shampoos, conditioner and shower gel was so high to reach. When in a wheelchair one can not reach it. My next concern is why there was (apparently) a concert so loud on a Thursday night. It seemed like it was in our back yard. ? The golf course was nice, as well as the pools.