Summer Bay Orlando By Exploria Resorts

Upon arrival, we were surprised that they couldn't find our reservation and the doorman wouldn't even let us in to speak to the reception. I had to leave, contact RCI, to then find and return to the hotel, after hours of flying, children, and exhaustion. Upon arriving in the room, the door had problems, it wouldn't open due to lack of battery, we entered the room after waiting about 2 hours. The apartment was "clean" only where you could see, the dirt on the balcony, under the doors, very bad. The division of the rooms makes no sense, you have one giant room (master suite) with a huge double bed, and another room with two "small" double beds, the family room does not adequately host a family. We pay a cleaning fee per week for the maid to come once a week to tidy the beds and even change the sheets. It's a house with an integrated kitchen, can't even mop? If I didn't ask, I wouldn't do it. There is no replacement or exchange of towels, "basic necessities," only if you request it. The receptionists' service was always super polite, the maintenance people were polite too, but they don't solve things, they take a long time to return, you have to keep calling and "asking," almost begging. In short, summarizing? On the way out, my daughter forgot a sweatshirt, and we intentionally left 3 pairs of shoes that we weren't going to take, for our "surprise," the "lost and found" department only found 1 pair of shoes (which was the one that was actually useless), the rest "was not there," and I'm talking about "from one day to the next..." Really disappointing!!! RCI needs to select its partners better... When you look at photos, and on the outside, the structure is fantastic, pools and everything, but "in use," for those who go to ORLANDO, it doesn't make sense, because what you use is the room to sleep... and the minimum you expect is to have adequate cleaning service, and they don't have that.

We only stayed at Sunmer Bay Orlando for two days, but that’s all it took to see that this was one of the worst ran resorts we stayed at in a very long time. The problems we encountered.were staying the 4th floor and the elevator broke during our stay (That happens, but what should happens they mark it as broken and offer to move the guests to a new locations) our room was warm and wouldn’t cool to be under 75 degrees (See photos why) there was a hornets nest on our patio (They did spray the hornets, but left the nest) and we ordered a pack and play, but the first one came up broken (They replaced it, but left the broken outside our door for the whole stay) However their pools were nice, their transportation service on property was nice, we did not eat at any of their restaurants. We talked to the Manger on Duty about our stay and our problems. She stated that she would be crediting our stay back, but 3 days later there has been no call back or no text or no email.

Everything seemed perfect to us, the place is clean, spacious, and close to everything. There is transportation to the parks.