Virage Hotel

Very disappointing experience. My family and I booked a pool day pass so our young girls could enjoy a day of swimming while we were staying at the beach. We paid $75 for a cabana, and it sounded so promising—until we arrived and saw the condition of the pool. The pool was dirty and filled with bugs and old pool toys. There was an exposed filter, drinks left behind from the previous day, and unfinished construction near the pool steps. The staff, however, were very kind and accommodating. We decided to stay since we had already made the drive. Less than 30 minutes after we arrived, a health inspector showed up to inspect the pool. We were told to get out because there was no chlorine in the water, and the pool was subsequently shut down for the rest of the day. We were granted a refund, which we appreciated, but the entire experience was extremely disappointing. At the very least, we expected the pool to be clean and safe for guests. Unfortunately, we would not recommend this experience and will not be returning.

Calling Casey Key Resorts–Mainland a “resort” is a serious stretch. This was one of the worst hotel experiences I have encountered. At check-in, we were given a key to what was supposed to be our room. When we opened the door, there was already a man lying in the bed. Allowing newly arriving guests access to an occupied room is an unacceptable privacy and security failure. After we reported the incident to the front desk, we received an apology and were moved to the room next door. Unfortunately, the replacement room was disgusting. The white comforters had what appeared to be semen stains on them, the tile floors were visibly dirty and covered in marks, the toilet was stained, and the room did not appear to have been properly cleaned or inspected before being assigned to us. The room was also advertised as having two queen-size beds. The beds were absolutely not queen size and appeared to be full-size beds at best. Rather than correcting the issue or moving us into rooms that matched what we had already paid for, the hotel’s proposed “resolution” was for us to pay approximately $85 more to upgrade to two rooms with king-size beds. Expecting guests to pay additional money to correct inaccurate room accommodations—after assigning them an occupied room and then placing them in a filthy replacement—is completely unreasonable. The bathroom door was also extremely difficult to open from the inside. I genuinely believed I was trapped for more than five minutes and had to pull aggressively on the door to get out. That is not simply an inconvenience; it is a legitimate safety concern. We drove more than three hours through torrential rain only to be given access to an occupied room, moved into a dirty replacement room with stained bedding and a stained toilet, provided beds smaller than advertised, and then asked to spend more money for an acceptable alternative. The room also faced a parking lot and offered nothing resembling a resort experience. The photos speak for themselves. This property failed at the most basic standards of cleanliness, maintenance, guest safety, privacy, accurate advertising, customer service, and quality control. I would not recommend staying here.

Everything was fine until a lady from housekeeping knocked on my door at 9AM asking me when I was leaving when the check out was not until 10 AM. She knocked and then vanished or was hiding and I opened the door and kept announcing who's there who's there and then she appeared and basically asked me to leave! Not cool. Also, Mo is gone from the property so things are not what they once were and the free coffee is also gone from the lobby! Chef ROLF is taking ownership of everything slowly but surely and we love him for it. The property for some reason is a magnet for cigarette smokers and we cigar lovers hate that! I stay here a bit when I am in town selling cigars at events.