30 A Suites

Very Disappointing Experience at 30-A Suites I was extremely disappointed with my experience at 30-A Suites. There were two issues that stood out and, in my opinion, reflect poorly on the level of customer service. 1. No Military Discount 30-A Suites does not offer a military discount. While this is ultimately the establishment’s choice, it was disappointing to learn that there is no recognition or consideration for military personnel. 2. Staff Entered the Room Without Knocking The most unacceptable part of the experience was the complete lack of consideration for guest privacy. Approximately 30 minutes before the official check-out time, while the guests were still in the room, staff members entered without knocking, without announcing themselves, and without giving any notice. This is not acceptable. Until the stated check-out time, guests should be able to expect privacy and should not have staff entering their room unannounced. At the very least, the staff member should have knocked and waited for a response before entering. Basic courtesy, professionalism, and respect for guest privacy should be standard in the hospitality industry. This experience was unnecessary and left a very negative impression. Management should seriously address this with staff, because entering an occupied guest room without knocking or notice is a major customer-service issue.

Three weeks ago, I called 30A Inn and Suites to notify them that I would be arriving 1 day late for my reservation. The virtual front desk attendant, Jolly, informed that I could "rest assure that my reservation was secure" that I had "nothing to worry about" and that she would "annotate" my call in her log. When I arrived in Florida, I contacted the virtual front desk attendant to confirm my reservation since it was 9am at which point Jolly informed me that my reservation was cancelled. I reminded Jolly we spoke 3 weeks ago about me arriving 1 day late and that she had assured me that my reservation was secure. She said had no recollection of the phone call and that if it wasn't in her log book, the conversation never occurred. After 30 minutes of asking to speak with a supervisor or request some sort of accommodation since we were in Florida on a family vacation, Jolly hung-up the phone. This would have been our fourth time staying at 30A Inn and Suites. Apart from the fact that I will submit a complaint to the BBB, 30 A Inn and Suites has lost me as a customer. The fact that Jolly sits in Chicago and manages the hotel virtually requiring guests to download an app is ridiculous. For anyone thinking of staying here, I strongly recommend you read the other 1 and 2 star reviews and that you stay far away from the virtually managed 30A Inn and Suites. If the owner wants to reach out to me, I'm in town through 22 August.

I don't leave bad reviews because I'm actually pretty easy to please but I am livid. If I could give this a zero I would! I booked this place because it had a pool and I saw all the good reviews. It was NOT clean, it had mold and there was pubic hair on the walls in the shower, smoke detector missing, only 1 hanger, and we could not access the pool. That is the main reason we picked it. Spent HOURS trying to get someone every day and they said I had the correct pool code. Well no, it doesn't work. And that's why no one else is ever in the pool either.... because you aren't giving us the right code. Someone did end up saying that they would refund me for the ice we had to buy(since the only ice machine was broken the whole time) and most of the reservation cost because of the experience. Well, they never did. And the app they make you download to get information for the trip doesn't let you log in once the trip is over. Even had a booking agency they to contact them and it took WEEKS for them to even get in touch with them and they declined the refund request. I wish I knew ahead of time that this is not a regular inn without a front desk. Wasted so much of my vacation trying to call someone to get pool access, etc.. SCAM! Maybe they used to be good but I was told they got new property management about a year ago. These new people are a joke!