Marriott West Palm Beach Hotel

The service was excellent thanks for all Mr David Z

We parked our car with Global Airport Parking at this hotel - very convenient! We stayed one night before our three-week trip to the Bahamas (out of PBI) and one night when we returned. In both cases, the hotel room was wonderful, and the service throughout the hotel was great. In particular, we loved the onsite restaurant, Bistro Ten Zero! We ate there multiple times during both stays and weren't disappointed with any meal. In particular, our waitress for our last breakfast (Kim) was extra helpful. All of the waitstaff were great! This is our new hotel for all future hotel stays when we fly out of Palm Beach International. It's an excellent hotel.

My stay at the West Palm Beach Marriott was generally acceptable, but unfortunately my experience after checkout has left a very negative impression. Upon checking out, I was informed by hotel staff that my security deposit would be refunded within 3–5 business days. I accepted this timeframe and waited accordingly. However, after checking out on 13 June 2026, I have still not received my refund as of today (22 June 2026). What is most frustrating is not only the delay itself, but also the lack of proactive communication regarding the status of the refund. Guests should not have to chase down money that rightfully belongs to them, especially after being given a clear timeline by hotel staff. A security deposit is often a significant amount of money, and travelers depend on accurate information and timely processing. If the hotel cannot meet the stated refund timeframe, it should at least provide updates and transparency rather than leaving guests wondering where their money is. Marriott is a well-known brand, and I expected a higher level of professionalism and accountability. Until this issue is resolved, I cannot recommend this property and would advise future guests to be aware that security deposit refunds may take much longer than what is promised at checkout. I hope management will address this matter promptly and improve its handling of guest deposits in the future.