Comfort Inn and Suites Atlanta Airport North

Pretty rough stay and honestly the worst Holiday Inn I’ve ever stayed at. So many things just kept compiling, it was almost comical. To start, they offer a free airport shuttle yet their automated phone answering provides incorrect information on pickup and after calling the front desk, you are instead to be picked up in a bus that does NOT say Holiday Inn on it and instead Motel 6 (huh?). While at the hotel, the trash was never taken out during our entire stay in the hall and it was extremely messy and dirty. This carries into the rooms as our floor was incredibly sticky and you could hear the pull from your shoes on the floor which made you feel like you were in a disgusting McDonald’s. There was also a large black hair in the bathroom sink when we arrived so obviously cleaning is lacking here. Elevators also haven’t been checked in over 3 months and they were extremely slow and unreliable. The location is also a bit rough and not safe to walk around (especially at night). Also absolutely skip the attached Mexican restaurant as it was even worse. Just really disappointing as I really like Holiday Inn and it’s my preferred brand of stay but not this time. Giant swing and a miss. I could not wait to check out and head home.

I had a great experience checking in thanks to Qubilliah. As a Diamond member, I understand upgrades aren’t always available, but she went above and beyond to make up for it by speeding up my check-in process and providing complimentary parking. Her professionalism, efficiency, and willingness to take care of guests did not go unnoticed. Truly appreciated!

Shai is a gem: positive, polite, and professional. She helped up get checked in early with no issues. Hotel was modern, clean, spacious, and in a safe area. We will definitely come back anytime we need a place to stay near the airport.