Grand Hyatt Atlanta

Very nice upscale property in a great location. Lots of shops and restaurants within walking distance. Self parking was convenient. Staff was attentive. Rooms were nicely appointed and seemed more soundproof than other hotels. Club lounge had good hours and snacks/beverage but breakfast and dessert offerings were quite limited. They did give a $15 per night credit for food and beverage, so next time I will use that toward the cost of breakfast in the restaurant. Club attendant was friendly and helpful. Could not get the computer/printer to work to check into flights and print boarding passes and could not get the Chromecast to work but didn't ask for help as it wasn't a big deal and could have been due to a VPN on my phone. Free parking on points nights as a Globalist and 4pm check out which was much appreciated. Pool is quite large and nicer than I'd expect for an urban property. Room service included snacks and to-go type offerings in addition to traditional dining which was convenient. We were there during World Cup and there was a large contingent of DR Congo folks there (not sure if it was the team, coaches, staff, or just fans, but there were large World Cup buses outside and officials with badges) and most of the hotel was blocked off and surrounded by a very heavy police presence which made entry/exit challenging. But we managed just fine and were able to access what we needed.

Parking is $50 a night and about a block away. Beautiful, nice and clean. Reception staff is friendly. I attended to breakfast at the Club several days and it was very disappointing. The worst selection food I’ve ever seen at a hotel club. It was a positive, the club is open 24 hours a day. Club staff is mixed with review. The lady from Brazil was attentive and had a fantastic personality and also very professional unfriendly. The other lady pretty much ignored me and didn’t even because I said hello and I greeted her. And learn that’s not known for the best customer service but I was surprised. Anyway, the hotel is great. I will stay here again. Rooms are spacious and very clean. There are many shops and restaurants in the area so it’s very convenient.

Always a great experience at the grand Hyatt! Room upgrade and delicious breakfasts with wonderful service. Already been here three times this year.