Comfort Inn & Suites

They're thieves. They don't ever go to this place. I went. They had the bad Ab. The last day they moved me and then cashed me in saying I'd damaged. The fourth

I prepaid for a king suite room in February. Upon checking in on April 8 and going up to our room I realized we were assigned a double queen room, not the king suite room I had previously reserved and paid for. I notified the front desk of this matter and they stated no king suite rooms were available despite my reservation. Upon further questioning they reported the cost for the double room was about $200 less for our 5 day reservation. When I requested a credit on my credit card for that amount the front desk stated they would have to get approval from the general manager. After 2 days without communication from anyone at the hotel I questioned the front desk regarding the status of my request, and they reported it was refused by the general manager. Upon returning home I contacted Choice Hotels customer service on 4/15 and reported this matter. They said they would file my complaint and request for credit with the hotel. After no response I contacted them again on 4/18 and they reported the hotel had not responded. I contacted them again on 4/23 and the same was reported. They did offer me 20,000 points for my inconvenience but could not refund me the $200 because they reported that would have to come from the hotel. The hotel stole $200 from me. I will never stay at this hotel ever again, and neither should you!

It was run down and gross. We found bedbugs in our room and checked out a day early. The tenants there are super loud. The area is really sketchy. Dont stay here. The front desk people were super nice though **** as of 10/16/24 hotels.com contacted me and said the hotel will NOT give a refund for the one night. Even though video and picture evidence was sent to them. To reiterate DO NOT STAY HERE !!!!!***