RAMADA CARTERSVILLE

We reserved this hotel with Wyndham directly the day before. We get to our hotel. Nobody there can speak English. The lobby looks nothing like the photos. All the chairs and tables are not in the breakfast room like they should be. They have to call somebody and put it on speakerphone that speaks English and he proceeds to say he can’t find a reservation. Then he finally says he does see it and tells them to give me keys to room 107 so they make two keys to room 107 and give one to me and one to my son. We proceed to finally go to our room, and my son opens the door only to jump back. I asked him what’s the matter as I approach the door and see that the room is filled with luggage and clothing and snacks like Nutter butter on the tables. Either the person is in the restroom or not there at all and it risked us being shot at. I immediately felt appalled and disgusted at this thinking about what if this had been my stuff in my room and I come back one day to find that my cameras or my iPad is gone because some hotel gave keys to my room to someone else. I went back to the lobby, where the people who don’t speak English couldn’t get the person to answer the phone again for almost 10 minutes. Then he did nothing but make excuses once he answered saying oh there shouldn’t be anyone in there they were supposed to have checked out. This made me question the cleanliness of the hotel so I said well don’t you have a maid clean the rooms and to this he said yes that is exactly why this doesn’t make sense because the maid already cleaned that room. Well obviously not because that’s a lie too. Then on top of this, the pool is covered up and not open and we had brought our bathing suits and I ask about the pool and he says no we don’t normally open it before Memorial Day. I’m so confused at his statement because it’s already passed Memorial Day as that was a week ago. I tell him this and his reply as well. It’s been raining ever since. It’s not raining today. It’s a beautiful sunny day and we had brought our bathing suits only to have this kind of horrific experience at this hotel. I ask why there’s no one there at the hotel that speaks English and if it’s gonna continue to be like this and he makes excuses saying he’s the one that’s supposed to be there, but he was having to run an errand and that he will be there shortly. Once he arrives, he then says he can’t switch our room because we had ordered a specific room of which he is out of and he needs us to call Wyndham to request a regular king size bed room. After wasting over an hour of our day and making me question all hotels and safety and cleanliness. I proceed to call Wyndham only to waste more of my time with the phone number. He gave me to call and be told it’s a different number. I need to call because I booked with points. I called them. The whole process takes a very long time before they can switch it and they finally do and he gives me keys to room 105. We go in and we decide we don’t feel safe, leaving our belongings there before meeting with our friends to go eat so we just turn the air conditioner on and leave. We get back. We obviously did not have a good stay and did not sleep good in the freezer in the room did not work. We didn’t feel safe or clean to use the shower and tub and towels. This was a horrific experience that wasted a huge portion of our one day that we had there and we never got to swim. On top of this the next day, we check out of the room and proceed on our route only to realize we did leave my only iPhone charger plugged into the wall right next to the bed. We drive back to the hotel only for it to be gone and for him to say that the maid would’ve turned it in if she had found it, but we insist that he called the maid anyway so he claims that he does and that she says she never found a charger. That’s pretty hard to believe considering you had to have unplugged it.

A horrible and filthy place to stay staff refused to give me my money back. I was only there for 6 hours, I couldn’t even get any sleep.. 45 HWY 20 Cartersville, GA 30121

Affordable with access to pool anytime. Located in area where I can try different places of lakes. Ice maker and basics in working order. No bad smells or odors which is really important.