Econo Lodge College Park

This was by far the worst hotel experience I've ever had. When I booked, I specifically chose this hotel because it was close to the airport and near the facility where my brother, who recently suffered a stroke, resides. I always research hotels thoroughly before booking, and while this one had mixed reviews, it seemed reasonable, especially since it offered a shuttle service and had a pool (although the pool turned out to be closed and filthy, clearly not cleaned since last year, which was an unpleasant view from my room). I had an extremely early flight to Atlanta, so I called the hotel ahead of time to let them know I'd be arriving early and would need the shuttle. They instructed me to wait at the airport pickup area. Finding the location was easy despite Atlanta's huge airport, but that's where the good experience ended. I waited over an hour and a half for the shuttle to arrive. Even the airport shuttle staff were shaking their heads at how long it was taking. They informed me the hotel had recently switched to operating its own shuttle service, which helped me understand some of the delay, but it was still incredibly frustrating. When the shuttle finally arrived, I boarded without saying a word, just relieved to sit down. Not even 10 feet from the pickup spot, the driver got a phone call and started loudly yelling about an "idiot" who had left their passport behind. I was on the phone with my best friend, who was stunned at the unprofessional behavior. It got worse. Instead of taking me straight to the hotel, the driver circled back to the airport pickup area and, after some confusion, asked the airport staff for directions, wasting another 15 minutes. I asked if she could just take me to the hotel, but she insisted it "wouldn't take long" and drove me around the airport again before finally heading to the hotel. Exhausted and frustrated, I approached the front desk to check in, only to be told that early check-in would cost an additional $40 something no one had mentioned when I called earlier. I offered to pay with the card used for incidentals, but the staff insisted it had to be a separate charge and questioned if I even had enough money on the card, which was incredibly rude and offensive. On top of that, there was zero empathy for my situation. She demanded payment without explaining the policy clearly. I had to deal with my bank at the same time because they flagged my card use out of state, making the interaction even more stressful. When I finally got to the room, it reeked of smoke. Even though I initially hesitated to go back to the front desk (because of how badly I was treated), I eventually requested a room change. Again, I was met with attitude. When I asked to speak to a manager, I was told none were on-site. Instead of helping, the front desk agent accused me of having an "attitude first" and even pointed out that cameras were recording, which I welcomed, hoping they had audio to capture how poorly I was treated. I ended up just taking the new room and moving on. Important to note: The overnight staff and the shuttle manager were MUCH more professional and kind. Management, however, clearly does not respect or prioritize guests. The rooms were subpar not cleaned properly and not worth the hassle. Bottom Line: Do not stay at this hotel. It's a 2-star experience at best, and not worth the trouble or the money. I will never return.

We arrived after driving 7 hours. the lights outside the building were burnt out and there was a mini van in the parking lot with the windows broke out. Going in I saw that breakfast was not included at this time even though that was one reason I prebooked the hotel. I prebooked with points. I had to leave a $75 deposit as a security deposit. Finally got my key card and the kids and I went up to the room. We got into the elevator and when it started it did a big drop that freaked the kids out. We got up to the floor of our room and the hall was really dimmly lit and out key card would not work on the door. The kids were in tears by this time and said they were scared. We went back down to the lobby told them we were not staying and asked for my deposit to be refunded. They advised it was just a hold on the card and it would be canceled. When we went back out to the car there was a guy going through the parking lot with a flashlight looking in the car windows. We left not caring about a refund on the points I used for the room just wanting to make my kids feel safe again. we went to and paid for another hotel. A month later I got my credit card bill and I was charged $50.00. I called, and they said they never charged me $50... I am now having to dispute it with my credit card company. Never never again would I think of staying here or recommend anyone else stay here until some vast improvements are made.

This place has roaches, plenty of them, got called a N**** for asking them to accommodate me. DO NOT GIVE THEM YOUR BUSINESS. They also do not offer refunds so please read reviews before you book. Also they have a terrible oder throughout the hotel.