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Reviews from Guests

4.0/5

tripadvisor

226

Reviews

from real guests

elizabethhS6667LC

5

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5

This Hotel, & EVERY PERSON we came in contact with, at this location, was BETTER THAN GREAT ! The front desk persons, the maids & the "Ladies of the Breakfast area" ! In our planned travel to South Atlanta/Fairburn, we infortunately, STILL FOUND OURSELVES CAUGHT- UP IN C-R-E-E-P-I-N-G (20-25 mph, stop & go) "Atlanta Traffic" (at what we thought would have been a better "time-frame" to avoid such a mess) !.... So, as we surmised that we were going to arrive later than expected, we called ahead to BestWesternPlus Fairburn & were assured our reservation would hold our room, without problem.....when we finally arrived, & I approached the very friendly, smiling lady at the desk, she said she recognized my voice from when had I called previously.....Nice ! From that point on, our stay & our trip was OUTSTANDING ! The next morning, as we entered the breakfast area, Miss Dee, the "HOSTESS with the MOSTEST", very cheerfully greeted us!...her infectious, friendly, joyful attitude & demeanor to us & every other guest she came in contact with, was as bright & warming as the morning sunshine, coming thru the windows in the dining area. I am handicapped & use a cane (because I am too stubborn to give up on what mobility I still have). Miss Dee noticed I was struggling to carry my plate & quickly stepped in to assist me. As I sat down at the table, she offered to get me anything I might need or want & she did so by bringing me a couple of things I had missed/forgotten (like my eating utensils)...... WOW ! Miss Dee spoke to me & all the other guests, offering assistance & a very welcoming, friendly atmosphere, as she attended the breakfast food area & when she was cleaning & tidying in the dining area. More than once, she made it a point to check on me, & then came to take away my empty plate, utensils, etc. To : Miss Dee, WOW & WOW ! AGAIN ! The next morning, I was very pleased to exit the elevator to see Miss Dee again ! I quickly spoke a "good morning Miss Dee" to her, before she could speak to me, as I was someone very glad to see her again! She offered her warm, return greeting to me & to all who entered her area again that morning! The same wonderful service was received....(Oops! I almost forgot to mention the food was delicious & of many good choices)....the next morning was to be our last during this trip & as I exited the elevator, I saw that Miss Dee was not there.....it didn't matter.....we still got the wonderful, friendly,"HOSTESS with the MOSTEST" greetings & treatment from Miss Aquila.....(& the food was AGAIN, SCRUMP-DEL-EE-ISHUS ! ) BOTH Miss Dee & Miss Aquila were wonderful!....They BOTH need to be recognized, commended & REWARDED for what they BOTH bring to making the guests' stays @BestWesternPlus Fairburn...& THE ENTIRE STAFF NEEDS TO BE GATHERED & TOLD THAT THEIR OUTSTANDING GUEST SERVICE SKILLS ARE TOP-NOTCH ! ! !

mildreda2013

4

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5

Staff was very accommodating and helpful. Hotel was quiet and easily located.

694starn

4

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5

When traveling through the Atlanta area we always try to find stops with easy on/off roads, multiple food options, and a quiet nights rest. This spot hit all our requirements. An affordable stop with comfortable pillow top beds and updated interiors made for a good evenings rest. The breakfast had all the usual hot and convenient offerings.