Quality Inn

Check in was easy. Got in the room at 8pm did a look around and found no TV no room phone, and no showerhead on the tub. Called front desk no answer for 10 minutes. Called customer service was on the phone with them for 40 minutes. They couldn't get anyone to answer the phone at the front desk. Welcome to the Brunswick quality inn dog and pony show. No emergency numbers. No general manager numbers. No owner numbers, unbelievable. How do you run a company like this and make money?

Made reservation online while traveling. Checked in, after waiting for 10 minutes while one of the desk clerks spoke to someone on the phone about a receipt for a past stay and the other clerk stood there - guess only one computer was working. We went to room only to discover pathways to room covered in extremely slippery ice. I made it to the room to find broken curtain bracket on window of first floor room & husband almost fell so went to desk to tell them an alternate room was needed. Only available room was in 2nd floor & no elevator. Took it as we had a no refund reservation. Husband had difficulty with stairs but managed to make it. TV did not have sound & had to wait for maintenance to come fix it. TV & direct TV needed to be reset. Desk, bedside table & TV cabinet in room had sticky stuff all over them & I cleaned them as I’m sure housekeeping was gone for the day. Went to get ice & machine was out of order. Went downstairs to desk & was told another machine was outside but I did not have shoes on so desk clerk did go out to get ice for me. Carpets in hall & stairs are stained & nasty. My socks got very dirty. Haven’t slept here yet nor had the included breakfast but my hopes are not high.

We booked this hotel through a website. When we arrived, the hotel was full and they claimed they did not have our reservation. My wife and I left and drove 5 and a 1/2 hours home that night, because there wasn't another hotel available in the area. That was over 2 weeks ago. The hotel somehow charged my bank account for a reservation they claimed that they did not have in the first place. The website company has actually contacted them twice. And still, we have not received the refund for the night we weren't even supposedly reserved in the hotel. Can somebody please explain this to me? We really would just like our money back for the night that we did not get to stay in the hotel. This is ridiculous and horrible service. We've tried to call the phone number for the hotel and it doesn't even ring through. It just disconnects. Somebody please tell me what the hell is going on with this hotel. Rip off artists. Save your money and stress level and go somewhere reputable.