Country Inn Suites Stone Mt

Good location, super nice employees, very comfortable room. If we need to stay in this area again, this is where we will stay. You can't ask for more, clean & comfy.

convenient location horrible horrible staff. USBs in every room is a façade none of them work. Learned the hard way they are just a franchise and don't have to answer to anybody You still have a parent company and there always the BBB. I was treated unjust. It is important to me this behavior doesn't get repeated to the next consumer therefore,I will be going all the way up the corporate ladder.

This was a place to lay your head. We checked in about 11:30/midnight meeting up with my best friend and her family after a long drive for both of us. Hallways and elevator smelled like weed, room had a huge spiderweb in the corner, crumbs on the floor in the corners and along the baseboards. Floor was LVP with the cheap, plastic, flexi classroom baseboard. Beds were comfortable, towels were fluffy and clean. Breakfast was very lack luster. Hashbrowns were soggy and stuck together, general breakfast food was very prevalent but nothing spectacular or noteworthy. However the big issue was about 4:15am when I found a baby cockroach in the bathroom. I managed to corner it and take a picture of it (attached) and then went to the front desk and showed her (she put it into the computer that it was a FLY). She apologized and said she would text the manager so we could have a discount upon checkout. She also said that they NEVER have this issue but they believe me. We checkout and the discount was 10%; my friend and I expressed our displeasure and were told we needed to reach out to the general manager. My friend and I called for about 2 weeks trying to reach the general manager (Mrs Patel, the owners wife) and no response to notes left from the front desk staff, voicemails or emails. I was finally able to reach the front desk manager and was given 50% off the room total and was told if we wanted an additional discount we needed to speak to the general manager and the front desk manager said she would leave yet another note for Mrs Patel to return my call. Long story short 6 weeks after our stay I was able to get the name of the owner and found out his wife is the general manager. Spoke to him and he said I needed to speak to her. I received a phone call from her seconds after hanging up with her husband. She told me that she relived 50% off the room was sufficient compensation considering the circumstances (what circumstances she never elaborated on) but customer service all around seems to be lacking here. Suffice to say we will never be staying here again due to the lack of accountability here.