Ala Moana By LSI

We come from the other side of the world, we booked a King Superior room with an ocean view, but when we arrived here they stuck us with a room with a parking lot view and the only thing they told us was “contact Booking support” even though we showed them the booking confirmation that THEY accepted and confirmed. Extremely dishonest.

Absolutely awful! We booked through booking.com. We flew overnight from Australia and arrived early in the morning. I had requested an early check-in and it was approved for 7 - 8 am. Getting to hotel we were told we could only check in at 3pm - a 5 - 6 hr wait. My husband has had 4 spinal surgeries and was in pain after sitting so long. We were warmly dressed coming from a cold Sydney and it wad hot in Honolulu. We were hot and exhausted. The staff were rude and unaccommodating despite our prior early check-in approval. We paid AUD 667 for 15 hrs of access to a one bedroom apartment as we left before 6.30am the next morning. Very expensive for terrible service!

I stayed here with my wife for our 50th birthdays coming from Australia. A big mistake to stay at an Accor because they don’t provide any privileges. If I had known this I would not have stayed here. No in room dining, poor pool, very dated rooms. Really not at the level of an Accor.