Sugar Beach

Love Sugar beach! We have stayed their multiple times because of it’s beautiful, ocean front location, the 2 mile beach walk without any development, the cleanliness, the comfort, and the view! We always get an ocean front unit, which I would definitely suggest splurging on. This visit we booked with All’i Resorts. They also get five stars! They were very welcoming and communicative and responded quickly when our key code didn’t work on a Sunday. The technician was estimated to be there in 10 minutes -which we assumed would be longer (Sunday!) , and he was there in less than 10 minutes. We also had a little maintenance issue on the day before we were checking out, and they were very kind and walked us through how we could be undisturbed for the remainder of our stay and they would fix it after we departed. Can’t recommend them enough and looking forward to going back to Sugar Beach, resort and booking with Ali’s!

Resort is fine for the money. Great location and well maintained for its age. We experienced the Kona storm for the last few days of our trip and were trapped by the mud that filled the parking lot and damaged our rental car. No power for days and no way out but this isn't the fault of the resort. We were eventually able to get out and go to the Marriot near the airport. We were just happy to pay anything for something that was not unit 434. Why a resort allows a property to reach this condition reflects poorly on the resort management. We booked for 3 weeks and decided on this unit to get ocean front. We hoped that some of the issues with this unit would be addressed due to previous responses and lack of availability for alternate units. I realize this falls on me. Allowing a unit to be rented in this condition reflects poorly on the rental agent (Vacasa), VRBO, and the resort. You can see from our previous reviews that we are very flexible and understanding when it comes to our vacation venues but this was not acceptable. If Sugar Beach Resort doesn't set a minimum standard for rental units then Buyer beware.

(I would choose 4.5 stars if I could) My husband and I stayed here for 10 days in November 2025. The views are incredible, and we love to sit out on the lanai to have breakfast, lunch, a drink, and look for whales. I've stayed in other units at this resort before and have had a hard time keeping the water in the shower when they are designed with a panel of glass that spans only half-way across the opening. This unit had the same shower design; however, they were smart to install a small shower rod with a clear curtain to contain the water from escaping the opening. I was so thankful for this! The communication from Ali'i Resorts was very good - almost too good. They were very responsive to any questions we had. We thought the pool was great with lots of available lounge chairs. It can be a little cool at times, but it's probably still warmer than the ocean. It is so nice to be able to walk on the beach in either direction for quite a distance. Sadly, this is becoming somewhat rare in Maui with sea level rise. I appreciated them supplying dishwasher and laundry pods. There were also some basic spices like salt, pepper, etc. There were plenty of towels, beach towels, washcloths, etc. My only disappointment was that there were no binoculars. We love to look for whales while sitting on the lanai and really needed binoculars to do that. I asked if there was another vacant unit that we could borrow some from, but the answer was no. Every other time I've stayed in Maui - either here or at other resorts - there has ALWAYS been a pair of binoculars for guests to use. We had to buy a pair from Walmart that we wouldn't need once we left Maui. Had we known that this unit didn't have them, we could have brought some with us from home. A few other suggestions that would have made our stay a little nicer (not deal-breakers, though) are: - providing liquid hand soap (not just bar soap) - sharpening the knives (they were rusty too) - supplying coasters (because condensation happens) - providing a night light for the bathroom, because you if you turn on the light, you are just about blinded by how bright it is Just know that they provide a starter supply of things like toilet paper. Be prepared to buy some additional if you have a longer stay. For us, two rolls of TP weren't enough for 10 days. Overall, it was a terrific vacation!