Kauai Marriott Resort on Kalap

This was a very disappointing start to our trip. Several weeks before arrival, I called the hotel to request connecting rooms, as my children were going to sleep in one room. I emphasized how important this was so I could easily access them. I was assured notes were added and even confirmed with a manager. At check-in, Ana assisted us. When I mentioned the connecting rooms, she repeatedly said we had two rooms, without acknowledging the request and showed little interest in helping. I also asked about a potential Expedia upgrade benefit, which she quickly denied, stating the hotel was “fully committed.” However, when I expressed concern about the connecting rooms, she mentioned one was available, for an additional fee. It was frustrating to hear that nothing was available for an upgrade as per my Expedia benefits , yet rooms could “appear” if we paid more.I asked if the fee could be waived given the prior request, but she declined and said she would check with a manager. After a few minutes, she returned saying the manager would not accommodate the upgrade without a fee. The manager never came out to speak with us. We were ultimately given two separate rooms. Since we couldn’t leave our kids alone, my spouse and I had to split up and stay in separate rooms on our 20th anniversary. We had packed belongings together including toiletries, so we had to go back and forth between rooms constantly which made it very inconvenient. The location is great but poor customer service and not guest focused.

Our first trip to Kauai after spending 4 nights in Maui. Very different vibe here much more relaxed, less commercial and the people seem more friendly. A big shout out to Kailiand Daena who were super helpful in recommending some great outings including the zodiac boat trip along the cost and going to the canyon. Highly recommend hiring a car from the airport and using the hotel shuttle to collect and return etc. good location and newly refurbished rooms.

My family absolutely love that hotel . Beautiful grounds , beautiful pool , nice beach and beautifully renovated room with ocean / pool views . The energy was amazing. We were driving around the island so it was a great location for us , also the airport is just few minutes away but you can not hear any noise from it. We went couple times to Dukes and the food was pretty good and you still have amazing views . Just a walking distance from the hotel there are 2 coffee / breakfast shops . They offer delicious coffee , homemade bagels etc. I am so happy that my husband found this hotel because it was just perfect for our needs , I would love to come back!!!