Hampton Inn Chicago-Crestwood

Great stay! The space was clean, fresh, and comfortable. We requested a ground floor room and the staff accommodated us perfectly, giving us a room right near the entrance. It was burning hot outside, so walking into a cool, air-conditioned room was amazing. The breakfast was fantastic—very fresh with great options. We did have a few issues with the TV, but Latrina at the front desk stepped right in and resolved it for us. Every interaction we had with the front desk and breakfast staff was incredibly courteous and professional. Highly recommend!

Maria at the front desk was amazing. She was accommodating, friendly and overall great service. Anytime I’m in the area. I will come back to this Holiday Inn just for the fact that she made our stay great.

So I have stayed at this hotel before, and I had always had a great experience...Tespecially compared to others in the area. Let me start by saying that the staff were all very friendly and helpful: I felt bad for Maria, Jayce, Brendan because they were catching hell from a lot of people but handled themselves in a much more professional manner than I could've. I specifically booked this hotel base the location is great, price is really good, and it had a pool for my 3 kids. When we get there, we are told the pool is out of service and hasn't been working for more than 3 months...what the hell...how do you run a business and have something out of service THAT LONG!?!?!?! As time progressed, there were other things that irked me as well: I put in a request on my 3rd day there to have my room made up...I saw Jayce put it in the computer...came back that night, and nothing was done. Came down the next morning and asked Jayce again...saw Jayce put it in the computer...came back and my towels were picked up and trash was collected but no towels were left and beds were not made up. Called down to Brendan and he was very apologetic and got me towels immediately. The next day AGAIN...put in the request with Jayce and saw it put in the computer...came back in the afternoon and the rooms were still not made up. I was lucky enough to catch one of the housekeepers in the hall and ask her directly...the rest of my time there, the rooms were taken care of. Other things that took place were: completely out of milk one morning, pancake maker out of order (I know first world problems...but still) This is a management issue...you have great employees...a good hotel and you're setting your employees up to fail and get berated by customers. I understand things happen...but management needs to get on top of it here.