The Peninsula Chicago

4.0 / 5

•

108 East Superior Street 60611

Reviews from Guests

4.0/5

2,161

Reviews

from real guests

FAA1996

Excellent hotel with superb service. Rooms are very nice with a modern Asian flair. Very nice rooms and sone with pretty nice views. Breakfast was delicious but a bit pricey. Gym and pool area were great. Service was a standout, Excellent service all around.

Spainhombre

Booked through Chase Sapphire Edit program. Hotel is luxurious with excellent facilities. It is poorly managed, staff is poorly trained and are, at times, overwhelmed. Did not get the room upgrade. Received a horrible room, 1215, across from the service room where housekeeping and room-service work all-day; constant noise - door slamming, staff talking/yelling in the hallway. At check-in, was told I would get a daily room credit for the included breakfast - which is not entirely accurate. It's not a credit, it is use-it-or-lose-it; with balance billing. I can't remember the exact amount of the stipend but it does not cover their basic "Peninsula Breakfast." Was told at check-in our "late" check-out time is noon; which was fine we were leaving away. On check-out day, went to lobby early to review folio and then had breakfast in the lobby. After clearing our plates it took about 1/2 hour to get the check, got back to the room at 10:30 am; and our keys did not work; I asked the supervising housekeeper to let us in. She said she couldn't but would call the front desk. I overheard her say- "I show they are checked-out." After waiting a long time, a guy from the front desk came and let us back into the room, but did not bring a key. I asked for him to bring us a key, and he never came back, we got no additional response. There was a message on the TV indicating we checked-out. When booking through Chase Sapphire, whether using points or hard money, you pay a premium but it's "fool's gold." (You don't get the benefits.) What's the point if the hotel is going to treat you as if you booked through an on-line discount provider. (At Z Bar, they are rude. I'm not sure if it's managed by the hotel, though; so, won't bother with the details.)

Climber30704018817

Great hotel that is celebrating 25 years. The level of quality, attention, and all the details. It is extraordinary, it is unique; the location, the restaurant for breakfast or lunch, outstanding; the waiters make you feel very welcome. This hotel has no areas for improvement; I am very grateful for the attentions of each of their staff members; I congratulate them.

Facilities Details

Free Wifi

Spa

Fitness Center

Laundry

Shops (on site)

Babysitting/Child Services

Express Check-in/Check-out

Wired Internet

Braille and tactile signage

Assistive listening devices provided for meetings

On-site accessible self parking

Bicycle Rental

Ticket Service

Proposal spot

Terrace

Baggage Storage

24-Hour Front Desk

Smoke-free property

Elevator

Valet Parking

ATM on site

Concierge Service

Free Wifi

Spa

Fitness Center

Laundry

Shops (on site)

Babysitting/Child Services

Express Check-in/Check-out

Wired Internet

Braille and tactile signage

Assistive listening devices provided for meetings

On-site accessible self parking

Bicycle Rental

Ticket Service

Proposal spot

Terrace

Baggage Storage

24-Hour Front Desk

Smoke-free property

Elevator

Valet Parking

ATM on site

Concierge Service

10 Available Room Types

Grand Premier Room

Non-smoking

Carpeted

Sleep comfort items

Iron

Soundproof

Laptop workspace

Air Conditioning

Blackout curtains

Bathtub or Shower

Minibar

Wardrobe/Closet

Internet [LAN]

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Hypoallergenic

Telephone

Clothes Rack

Desk

Toiletries

iPod dock

Towels

Interconnecting Room(s) Available

DVD/CD player

Slippers

Bathrobes

Free Toiletries

Hair dryer

Extra Long Beds (> 6.5 ft)

Free bottled water

Room service [24-hour]

Superior Room

Non-smoking

Carpeted

Sleep comfort items

Iron

Soundproof

Laptop workspace

Pets allowed in room

Air Conditioning

Blackout curtains

Bathtub or Shower

Minibar

Wardrobe/Closet

Internet [LAN]

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Hypoallergenic

Telephone

Clothes Rack

Desk

Toiletries

Extra Long Beds (> 6.5 ft)

iPod dock

Towels

Interconnecting Room(s) Available

DVD/CD player

Slippers

Bathrobes

Free Toiletries

Hair dryer

Free bottled water

Room service [24-hour]

Deluxe Suite, 1 King Bed

Sleep comfort items

Pets allowed in room

Air Conditioning

Blackout curtains

Clothes Rack

Desk

Toiletries

Interconnecting Room(s) Available

DVD/CD player

Slippers

Extra Long Beds (> 6.5 ft)

Fold-up bed

Sitting Area

Room service [24-hour]

Non-smoking

Carpeted

Iron

Soundproof

Laptop workspace

Bathtub or Shower

Minibar

Wardrobe/Closet

Internet [LAN]

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Hypoallergenic

Telephone

iPod dock

Towels

Bathrobes

Free Toiletries

Hair dryer

Free bottled water

Executive Suite

Sleep comfort items

Pets allowed in room

Air Conditioning

Blackout curtains

Clothes Rack

Desk

Toiletries

Extra Long Beds (> 6.5 ft)

Interconnecting Room(s) Available

DVD/CD player

Slippers

Sitting Area

Room service [24-hour]

Non-smoking

Carpeted

Iron

Soundproof

Laptop workspace

Bathtub or Shower

Minibar

Wardrobe/Closet

Internet [LAN]

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Hypoallergenic

Telephone

iPod dock

Towels

Bathrobes

Free Toiletries

Hair dryer

Free bottled water

Deluxe Room, 1 King Bed

Sleep comfort items

Pets allowed in room

Air Conditioning

Blackout curtains

Clothes Rack

Desk

Toiletries

Interconnecting Room(s) Available

DVD/CD player

Slippers

Entire unit wheelchair accessible

Extra Long Beds (> 6.5 ft)

Room service [24-hour]

Non-smoking

Carpeted

Iron

Soundproof

Laptop workspace

Bathtub or Shower

Minibar

Wardrobe/Closet

Internet [LAN]

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Hypoallergenic

Telephone

iPod dock

Towels

Bathrobes

Free Toiletries

Hair dryer

Free bottled water

Facilities Details

Pool and Spa

Spa

Fitness Center

Parking and Transportation

Bicycle Rental

Valet Parking

Front Desk Services

Express Check-in/Check-out

Ticket Service

Baggage Storage

24-Hour Front Desk

ATM on site

Concierge Service

Entertainment and Family Services

Babysitting/Child Services

Smoke-free property

Shops

Shops (on site)

Common Areas

Terrace

Cleaning Services

Laundry

Internet Access in public areas

Free Wifi

Wired Internet

Miscellaneous

Braille and tactile signage

Assistive listening devices provided for meetings

On-site accessible self parking

Proposal spot

Elevator