The Tremont Chicago Hotel at Magnificent Mile

I expected old, run down, and no extras based on the price I booked it for, but this was worse. Number 1, the AC not working would’ve been better, it actually blew hot air. So when I got into the room the thermostat said 80. After turning the ac on, and lowering the temp I waited for it to cool down. Couple minutes later I checked and the thermostat was up to 82. I check the vents and it’s actually blowing hot air. I ended up turning the ac off, putting a roll of toilet paper to keep the window up a little. Ambien was the only reason I was able to sleep.

Our agency booked this property passing it off as 4 stars, but in reality it is a 3 star hotel located at the end of the magnificent mile. Convenient enough to get around the city but it is certainly far from the loop (central area of the city). The structure appears dirty and poorly maintained, old rooms. Friendly and helpful staff cleaned our room twice and made the bed. Attention: there is no daily towel change. I recommend this property only for short stays and on a limited budget,

What a total dissapointment. Right now, we are waiting for some from the front desk to show up to collect our luggage from the storage room, as well as other guests too to be attended. Long wait, but no one at the front desk. We had no cleaning service for the 2 nights that we stayed, slippery bathtubs, so it´s no safe for elder guests and my room had a permanent water dripping sound from the air conditioning system. No nice smiles at the front desk. Never coming back.