HAMPTON INN CHICAGO ELGIN - I-

I was very disappointed with my stay at the Elgin Inn. The overall experience fell far below the standards I typically expect from a Marriott property. Customer service was severely lacking. Every time I went to the front desk, there was no one available to assist guests. Even worse, when loud noise and disruptive activity continued in the hallways throughout the night, I called the front desk multiple times and received no answer. The cleanliness of the hotel was also disappointing and did not meet expectations. In addition, the shower water never got properly hot and remained only lukewarm during my stay. Between the poor customer service, lack of responsiveness, noise disturbances, cleanliness concerns, and maintenance issues, this was not a pleasant experience. Marriott properties are usually known for consistent quality and guest care, but unfortunately, this hotel did not reflect those standards. I would not stay here again unless significant improvements are made.

We were traveling and left out laundry bag in the room, called the next day and was told that they didn't have the bag. Don't trust the cleaning staff.

Check in was fine and the room was clean, though kind of small. The breakfast was below average in both content and quality. The hotel was a bit run-down and did not have a pleasant odor in the hallways and rooms. The kicker for us was that we reservered this hotel specifically becuase they had a hot tub and we were going to be arriving after 10 hours on the road. Really looked forward to soaking in the hot tub, but it was closed for maintenance. We asked and found out that this maintenance was scheduled and not an emergency. You might think that is kind of petty in a review, but we would have actually made reservations at a different hotel had they sent us any kind of communication about this maintenance. They apologized and offered to discount the room, but we were told they could not offer a discount because we had made the reservation on Expedia. However, we did not pay expedia for the reservation. We payed the hotel directly when we arrived, so I am suspicious that this was just an excuse. Not happy with this specific Hampton Inn