Motel 6 Chicago - Elk Grove

Front desk women so rude the entire visit. we were stuck in a handicap room for no apparent reason. This room did not have one drawer or a place to hang our clothes. It did not have a refrigerator or microwave. We were told we had to pay extra for a refrigerator... we said ok and asked for one to be delivered to the room, after all there is a big ugly empty cabinet in the room for a refrigerator. They did not bring a refrigerator until the next day after three calls repeatedly requesting one. However 1 minute after the refrigerator was delivered, the phone was ringing for us to come to the front desk to pay the fee to have a refrigerator. We were told the did not have a cord long enough to reach to electrical outlet so instead of putting the refrigerator in refrigerator cabinet they put it by the bathroom door. I called the front desk and requested to speak to the manager and was told she was busy and would call me back... she did not. I requested an iron and iron board to iron the clothes I have no place to hang up.... I was rudely told to come to the front desk to get it, and no iron board was available . Why do I need to come to the front desk at 11am? Isnt house keeping available...I guess not since none was provided. I had to go to the front desk for fresh towels and our room was not cleaned while we we were there. There are repairs needed in the bathroom as well...Bottom line poor customer service, cheap on every level....

It is my belief that the six in the motel name should stand for creaky and icy for the room, tiny and lumpy for the bed, sloppy for the parking lot and poorly for the wi-fi. I booked a queen size bed which it was differently not and with constant noises plus poor air circulation kept me from warm to cold. If not for the snow storm I would have went elsewhere.

It is an inexpensive, low budget motel and you get what you pay for. As always at the Motel 6 it’s no breakfast included. But that’s the concept. Anyhow you can have a cup of coffee for free. The room was very simple but it was better than expected. The area around the motel is not nice but the proximity to O’Hare Airport is valuable. 20 minutes driving to ORD. The internet worked but it was slow.