Holiday Inn Chicago O'Hare

3.0 / 5

•

5615 N. CUMBERLAND AVE., CHICAGO, O'Hare Airport 60631, IL United States

Reviews from Guests

3.0/5

810

Reviews

from real guests

part_time_beach_bum

We stayed here for three nights for a larger family reunion type gathering. The hotel was adequate for our purposes, but I think there are better places in the same area for about the same money. The good: The location was very convenient for O'Hare Airport with a free shuttle. It was also within walking distance of the MTA Blue line station to take the train to O'Hare or into the City (about 40ish minutes to the Loop), and everyone mentioned that water pressure in the shower was surprising a highlight of the trip. The Not so Good: This location has seen better days. Out of the three elevators, only one was working and it seemed like it had been that way for a awhile. There were exposed outlets and extension cords under the drinking fountain, broken ice machine, worn carpets and furniture, the pool had been closed since COVID (which the website still advertised as available), and crumbling cement in the parking lot structure. Service was inconsistent at best (server came once at Bar Louie and not again during at least the hour plus we were there), the nicest people being the little store in the lobby that was clearly not being run by the hotel. It seemed like it was one of the few hotels in that price category not offering a complimentary breakfast ($15 for a very, mediocre 5-6 hot item breakfast buffet that other hotels include). Overall, it was fine for a few days with extended family but certainly not a place that I would want to stay there again. On the balance the negatives outweighed the positive things about the hotel. There were many other hotels in the area that were about the same price range that seemed newer or better maintained. Nothing stood out as great or memorable except in a negative way (except for the shower water pressure). It was better than "poor" but not really even average.

ShirleyG958

I booked this Holiday Inn on July 12th. My arrival was July 26th. Immediately upon arrival I was impressed with the location. Melly greeted us and explained that we were early for check in. She smiled and said she would contact housekeeping and call us when a room was ready. Melly checked our luggage for storage. She explained the shuttle service and information about the hotel. Checking in was easy, fast and Melly left us with a very positive memory and experience. While we were waiting for our room we went to Bar Louie for lunch and drinks. Our server and bartender Jenny was exceptional. My friend said she made one of the best Old Fashion drinks he had experienced on this trip. Jenny was attentive but not intrusive. Jenny certainly gives you the feeling of being appreciated as a guest. The patty melt sandwich exceeded my expectations. We asked to share the sandwich and Jenny brought it out on two serving dishes. Melly called to inform us our room #1019 was ready. What a pleasant friendly staffer. Our room was perfect. It met all our needs was spotless and the bed was super comfy as were the pillows. I highly recommend this hotel for location, shuttle, and great guest service.

SuePersuep

Be sure to ask for breakfast voucher they gave me one extra otherwise its $14.99+tx.

Facilities Details

Free Parking

Airport Shuttle (free)

Free Wifi

Fitness Center

Laundry

Shops (on site)

Parking (limited spaces)

Braille and tactile signage

Assistive listening devices provided for meetings

On-site accessible self parking

Visual alarms in all public hallways

Elevator

Accessible concierge desk

Vending machine

Express Check-in/Check-out

Meeting stationery

Accessible route to the registration desk

Accessible public restrooms

Newspapers

Proposal spot

Baggage Storage

Convenience Store (on site)

Business Center

24-Hour Front Desk

Smoke-free property

Snack Bar

Desk/workspace

Computer station

ATM on site

Concierge Service

Free Parking

Airport Shuttle (free)

Free Wifi

Fitness Center

Laundry

Shops (on site)

Parking (limited spaces)

Braille and tactile signage

Assistive listening devices provided for meetings

On-site accessible self parking

Visual alarms in all public hallways

Elevator

Accessible concierge desk

Vending machine

Express Check-in/Check-out

Meeting stationery

Accessible route to the registration desk

Accessible public restrooms

Newspapers

Proposal spot

Baggage Storage

Convenience Store (on site)

Business Center

24-Hour Front Desk

Smoke-free property

Snack Bar

Desk/workspace

8 Available Room Types

Standard Room, 1 King Bed

Non-smoking

Sleep comfort items

Close-caption TV

Soundproof

Laptop workspace

Air Conditioning

Refrigerator

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Desk

Internet [LAN]

Towels

Interconnecting Room(s) Available

Visual alarm

Separate shower/bathtub

Private bathroom

Free Toiletries

Entire unit wheelchair accessible

Hair dryer

Iron

Extra Long Beds (> 6.5 ft)

DVD/CD player

Clothes Rack

Fold-up bed

Sitting Area

Microwave

Daily newspaper

Room service [24-hour]

Suite, 1 Queen Bed

Non-smoking

Sleep comfort items

Close-caption TV

Soundproof

Laptop workspace

Air Conditioning

Refrigerator

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Desk

Internet [LAN]

Towels

Interconnecting Room(s) Available

Visual alarm

Separate shower/bathtub

Private bathroom

Free Toiletries

Hair dryer

Iron

Extra Long Beds (> 6.5 ft)

DVD/CD player

Clothes Rack

Fold-up bed

Sitting Area

Microwave

Daily newspaper

Room service [24-hour]

Standard Room, 1 King Bed, Accessible (Mobility)

Standard Room, 1 King Bed, Accessible (Mobility)

Non-smoking

Sleep comfort items

Close-caption TV

Soundproof

Laptop workspace

Air Conditioning

Refrigerator

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Desk

Bathtub

Internet [LAN]

Towels

Interconnecting Room(s) Available

Visual alarm

Separate shower/bathtub

Private bathroom

Free Toiletries

Entire unit wheelchair accessible

Hair dryer

Iron

Extra Long Beds (> 6.5 ft)

DVD/CD player

Clothes Rack

Fold-up bed

Sitting Area

Microwave

Daily newspaper

Room service [24-hour]

Standard Room, 1 King Bed, Accessible (Roll-In Shower)

Standard Room, 1 King Bed, Accessible (Roll-In Shower)

Non-smoking

Sleep comfort items

Close-caption TV

Soundproof

Laptop workspace

Air Conditioning

Refrigerator

Bathtub or Shower

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Desk

Internet [LAN]

Towels

Roll-in shower

Interconnecting Room(s) Available

Visual alarm

Separate shower/bathtub

Private bathroom

Free Toiletries

Hair dryer

Iron

Extra Long Beds (> 6.5 ft)

DVD/CD player

Clothes Rack

Fold-up bed

Sitting Area

Microwave

Daily newspaper

Room service [24-hour]

Standard Room, 2 Queen Beds

Non-smoking

Sleep comfort items

Close-caption TV

Soundproof

Laptop workspace

Air Conditioning

Refrigerator

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Desk

Internet [LAN]

Towels

Interconnecting Room(s) Available

Visual alarm

Separate shower/bathtub

Private bathroom

Free Toiletries

Hair dryer

Iron

Extra Long Beds (> 6.5 ft)

DVD/CD player

Clothes Rack

Fold-up bed

Sitting Area

Microwave

Daily newspaper

Room service [24-hour]

Facilities Details

Pool and Spa

Fitness Center

Parking and Transportation

Parking (limited spaces)

Airport Shuttle (free)

Free Parking

Food & Drink

Vending machine

Snack Bar

Front Desk Services

Express Check-in/Check-out

Newspapers

Baggage Storage

24-Hour Front Desk

ATM on site

Concierge Service

Entertainment and Family Services

Meeting stationery

Smoke-free property

Business Facilities

Business Center

Shops

Shops (on site)

Convenience Store (on site)

Cleaning Services

Laundry

Internet Access in public areas

Free Wifi

Miscellaneous

Braille and tactile signage

Assistive listening devices provided for meetings

On-site accessible self parking

Visual alarms in all public hallways

Elevator

Accessible concierge desk

Accessible route to the registration desk

Accessible public restrooms

Proposal spot

Desk/workspace

Computer station