HILTON ROSEMONT CHICAGO OHARE

The convention discount and proximity to the convention center are the only positives I can give this place. Had to go to 5 different floors to finally find a luggage cart when we arrived. We were given a room right below the active construction which meant it was impossible to enjoy the room during the day even on the weekends(maybe limit the remodeling to Monday-Friday?). Our shower drained incredibly slowly so water would be almost to your knees by the time you finished your shower. The beds were so uncomfortable that we both woke up multiple times a night due to back pain and trying to find a comfortable position to sleep in. The pillows were soft and squishy which sounds like a good thing until you realize that under the weight of your head they compress down so flat that you need all 4 pillows just to equal out to one regular pillow. We had to travel up 3 floors just to get ice. The phone in our room wouldn't connect to any of the numbers listed on the directory. The room didn't even have a microwave or mini fridge which are basic amenities even at cheap motels, likely hoping to force guests to eat at the on site restaurant.

Had an amazing time at the Hilton Rosemont! From the wonderful Night Audit who checked me in (Raymond) to the Hilton Grand Vacations sales team member (Whitney) who kept me company while waiting for my next departure from the hotel… the staff was excellent, warm, and friendly! Thank you so much for your kindness during my first trip to Chicago… it has been a memorable experience!

I usually stay at Hiltons because of points and chose this one because of proximity to O'Hare (had an early morning flight). The hotel looks very dated and shabby (the welcome mat at reception does not appear to have been cleaned in ages). There were signs that re-modelling was in progress. They gave me a room on 3rd floor. We wanted to take a nap after check-in but where kept awake by construction noise. I called the reception and they said that remodeling was in progress on floors 2 and 4. I questioned why they would give me a room on floor 3. The manager did try to get me another room but then came back and said they were sold out and construction would go on till 7pm. While I am glad that they are remodeling an outdated hotel, I wish they would have put me on a higher floor away from all the noise. Stay away from this hotel until the remodeling is done. You never know which floor you will land on.