Baymont Inn And Suites Springfield

I had NEVER had an experience like this one. As soon as I walked into the hotel I knew something was wrong. It did not look like the web pix. The walls half painted, the carpet full of stains, and the ceiling full of water damage. When I walked into the room I was hit with the most horrible smell. The floor boards had mold, the walls were dirty, the lamp shades were disgusting, the air vent was covered in dirt, the windows were dirty, and the bathroom made me want to throw up. I immediately told my husband we were not staying there. It would have been negligence against my 4 year old to have her stay in this place. Just by being in the room I could imagine the bed bugs and other critters in the wall. I cannot understand how this place is still up and running. It is disgusting.

I’ll never go back. The pillows were like bricks the room smelled rancid. There was a hole in the bathroom. There was a roach coming out of the back of the TV the carpet, my feet stuck to the hotel in general was unsafe in a dark, secluded location, over grown grass as you’re pulling in the hallways were dark. They tried to charge me $100 cash deposit even though I remember I made an online reservation and I was paying with card when I told them I felt unsafe they did not refund me my money so I could go to a different location. I tried to call Customer service they were no help worst experience at a hotel ever

My experience was quite poor. It was dirty and the breakfast was very lacking. I'm hoping they can turn this place around. My experience was very sup-par. There were numerous other little things that additionally made it seem like they did not care about details for the customer.