Courtyard by Marriott

NEVER STAY AT THIS HOTEL! SCAM! I booked this hotel directly, not third party, for business travel at least 2 weeks in advance. My plans were changed. I did not realize the cancellation date was TWO WEEKS IN ADVANCE of when I was to arrive. I would have never booked! Now I have to pay out of pocket $1,282.00 since work will not reimburse me for two hotels! I have been a Marriott Bonvoy member since 2015, and a night away from Gold Elite status. I attempted to cancel 6 days before my arrival. I have NEVER had a hotel in my 43 years have a 2 week cancellation, let alone a 2 star Marriott in Indianapolis. I was told on a Sunday a manager would call me the next morning. I heard nothing until today. The manager told me there was nothing she could do (which is a lie) I have NEVER had a Marriott hotel not work with me on cancellation, even same day cancellation when I have been ill or had an emergency come up. MY CANCELLATION FEE IS $1,282.00!!!!!!!! FOR ONLY FOUR NIGHTS AT A 2 STAR RATED HOTEL IN INDIANAPOLIS !!!!!!!!! I EVEN BOOKED WITH MY MARRIOTT BONVOY CREDIT CARD. The manager was rude and offered no compassion or customer care other than I can try contacting the GM tomorrow. I had a panic attack on the phone and had to end the call. I AM DONE WITH MARRIOTT!!!!!!

Great hotel. Very clean. Great service. Hotel was very accommodating, we came in town for a car event. They told us if we needed extra ice for coolers just come down to the bistro or the front desk they would be happy to fill them. We ate at the bistro, food was delicious

As a Marriott Gold member who has stayed and managed properties in the past this hotel was the absolute worst! First off the check in process was awful, I went in to my room to find the AC unit was turned off so my room was blazing hot, when I turned it on full blast the AC unit barely blew any air. I then turned my attention my to the fridge in the room and it wasn’t working either. Why this room was in service and why as a loyalty member I was placed in a handicap accessible room that had all these issues is beyond me. The 4 nights I was here housekeeping didn’t come to my room once, the internet was SO bad, speeds as an upgrade was not over 8mbps download. The fire alarm went off in the middle of night with no explanation why. The water was shut off TWICE, once was for almost a full day which was announced but the second time there was no notice, very frustrating when getting off of work and wanting to take a shower. Also, whatever you do make sure to get a room AWAY from the highway, the road noise is awful at all times of the day/night and that’s even with the AC/heating unit on full blast. Not sure I was “upgraded” this room upon checking as a gold member when these are known issues. Another list of things is there is ONE elevator and it’s extremely slow. The front desk staff more than half of the time wouldn’t acknowledge you when coming in or out of the hotel. The remote for the tv wouldn’t work half of the time and the phone in the room didn’t work! Whatever you do take the reviews on the Marriott/Bonvoy app seriously because if you stay here you’re going to wish you would’ve stayed somewhere else.