Suburban Extended Stay Hotel

The day of check out I realized I was double charged. I tried calling and speaking to Leonna to "manager" "corporate" the "gm" she explains, she would not let me fully speak. She continued to argue without letting me get out what my real issue is. She also hung up on me 3 times. She is extremely rude and unprofessional. My bank will not do anything because the system the hotel uses would be able to go in and stop the pending charge, but the manger won't even listen to a word I have to say. I also would like to point out that I stayed 2 nights and both nights I was woke up by the emergency fire alarm. We had to evacuate twice until cleared. I stayed Friday night and Saturday night. Saturday morning at 6 am the fire alarm went off. Also Sunday at 4am the fire alarm went off. Im sure the fire department does not appreciate being called over because people like to smoke in the building. It is a non smoking building yet the whole building smells like cigarette smoke or weed when you walk in. The bathroom was dirty, with hair and dirty all over the floor like it wasn't even cleaned. Again the manger was not helpful, was extremely rude and unprofessional, sarcastic and hung up on me 3 times. She was condescending and explained this happens all of the time. Then sounds like there is an issue on the hotels end. There is absolutely no other way to contact someone since it is private owned.

The room definitely was not anywhere near the model shown in the pictures on any brokerage 3rd party website

Very disappointed with this stay. The kitchenette had no silverware or cookware, so it wasn’t actually usable. There was no shampoo provided, just a bar of soap. The floor was dirty and didn’t seem properly cleaned before we checked in. Definitely not the level of cleanliness or amenities we expected.