Courtyard by Marriott Des Moines West

I feel like Courtyards used to be a nicer mid-level hotel, but this is no longer the case. It was dark and dingy. The walls of my room were dirty, the carpets and couches as well. They ran out of laundry soap, so I ended purchasing a huge container as that was all I could find that was close, then the laundry room door was locked and they couldn’t get it open. I never received the mobile key I had asked for repeatedly and was told day after day they have a new system so it takes time. What’s the point if you still have to go to the front desks to check in when you arrive? The rom was fairly quiet until the weekend when the hotel was apparently hosting a number of families for youth sports tournaments who proceeded to run through the halls screaming most of the night. This isn’t the hotel’s fault of course, but just be prepared if you plan to stay here as maybe this is a central location for these events and therefore this could be something common on weekends. If I had the time during my stay I would have checked out and moved hotels. This ends my stays at Courtyards for a while.

Do not stay here with a group/block reservation and do not set up a group/block reservation. I set up a block for a family gathering for May. A family member booked a room. However 4 days before the expiration of the block only one family had reserved a room under the block. The sales manager Nano Leech emailed me and texted me stating that to honor rate I had to purchase more rooms myself or the rate would be increased for the guest who had already booked! When I receive this, I immediately double checked my agreement with the hotel and the information received when a room is booked. None of this said that the rate could increase if a minimum number of rooms were not booked. The sales manager was illegally trying to increase the rate or coerce me into paying for additional rooms that were not needed. I did call the general manager after receiving this information from the sales manager, and he was able to fix it however the threat to illegally increase the rate never should have been attempted.

Clean hotel, quiet location and convenient to nearby shops. Enjoyed the heated pool. A nice place to stay overnight on a road trip. No complimentary breakfast but overall good value at an affordable price