AMERICAS BEST VALUE INN

Stayed after a KSU game, the pool is closed, the rooms were musty, nasty, shower head broken off in bathroom. dead bugs on the floor, breakfast looked like it had sat there for two days... they keep changing the name to trick you.

We booked on hotels.com and arrived mid afternoon. Upon walking in we immediately noticed that there was a sign on the wall that read "refunds will not be given 30 minutes after check in." Bad sign (literally). I was asked how many keys were needed and I said two. The owner said that since we had two people the rate changed and we were charged $25 more for the night*. We checked in, I foolishly paid cash, and went to check the rooms. (*be aware the rates online say $65 or $55 for UP TO 2 people, this is not the case and you will get the good ole bait and switch). Upon entering the musty room we found live bugs on the walls and ceiling, urine on the bathroom floor, stains and dirt on the sheets and dead bugs in the toilet. We had two other friends with us (who paid by credit card) with whom we immediately regrouped as their rooms were in the same state and decided to leave, thinking fortunately we were in our thirty minute window. We walked by the tarp covered half empty pool that the owner insisted was open and went to check out and demand our money back. Upon entering the lobby we went to the front desk to start the process. First we were told we could see "the nice rooms" - a request we declined. Then we were told that we would not receive a refund and had to call hotels.com because he would lose money. We left and called hotels.com. After 45 minutes of back and forth we were informed the owner agreed to our refunds and we could go back to receive them (credit card and cash). If only it was that easy. We walked back in and he had in fact credited yeh credit card charges (we think, as we won't really know for sure for 3-7 days but we have receipts). My room, the cash room, he insists hotels.com said he didn't have to refund. So, from the hotel lobby I called them back. At this time the owner walked out quickly. As I was on the phone he returned and said "we trashed the room." Hotels.com called him (while I'm on the phone with them) while he explained he doesn't have housekeeping to clean the room we just "trashed" and depended to know who would pay to clean it. Please note - the trashing was during to 2 minutes we were in the room and pulled down the sheets. After 15 minutes of arguing he stated he'd return my cash less $30 for "clean up." At this point wet were exhausted so demanded the cash immediately and walked out, short $30. Hotels.com did call, apologized and compensated us for the hassle and lost money. Remember - if it looks to be too good of a deal online, it probably is.

It's freaking winter! At least you could fix the damn heaters! Thanks for my 2 hours of rest after 14 hours on the road! Will never be back! Should of just walked away when I arrived because dude was sleeping in the lobby on the couch that was the desk person.