BAYMONT INN & SUITES LOUISVILLE SOUTH I 65

We were returning from the Indy 500. Made the reservation moments before we arrived. Staff was wonderful and the hotel was inviting and spotlessly clean. Rooms were great. And for the record, we were behind the woman who made the last post about the quarters and unprofessional staff. Her claims are ridiculous. She was screaming and yelling about quarters, like having quarters on site is a required amenity. She made a fool of herself. She was belligerent and hostile. The staff handled her childish outbursts like the professionals they are. They were kind and courteous to her. The remained calm and tried to meet her needs. She screamed she would be writing a terrible review. It was the most ridiculous show of immaturity. The hotel is wonderful. The staff is wonderful.

Ok let me start by saying to the front desk clerk tried to help the situation. The manager Mrs Chelsea Tomblin is a lazy worthless manager!!!!! Her hotel was out of laundry soap, towels, quarters for laundry, etc. her desk clerk called her to see if he could get in the office to get change. She said no, she said we needed to go to the gas station to get quarters. Now mind you this one inconvenience isn’t horrible. But it rained all day, we already had to go to Walmart to get laundry supplies because they were out, and constantly had to ask for there to be towels in the pool area. Then the manager says nothing. She refuses to help the front desk clerk to solve any issues. Managers are supposed to manage their property. Get off your butt woman and actually manage your property. This is a holiday weekend and you did not prepare your property at all!!!! Help your staff to make your guests comfortable!!! Worthless manager!!!

From the moment I walked in , until I left the next morning, the Front Desk Manager , Hannah Williamson, treated me with the utmost respect and courtesy . I happened to stay at a terrible Holiday Inn in Alliance Ohio, and was very disappointed in the terrible experience, so I was tired , and and was in need of rest . I just wanted to let Holiday Inn know that my stay , was a very restful evening, and waking up refreshed and ready to get back on the road. I can’t say enough about this hotel and the professionalism that the staff presented. Thank you Hannah Williamson for the best hospitality, respect and service! I believe that other Holiday Inn’s should actually learn from this location! I give my experience 5 stars and would give more if I could!