CANDLEWOOD SUITES LOUISVILLE-EAST

Booked almost 2 months in advance and 1 week before our stay coming from out of town they notified us they were canceling our reservation due to larger party and they now did not have a room for us. Only thing they would do is send us a list of hotel to see if we could find a room somewhere else.

Manager walked in my room without knocking and yelled at my sister. Front Desk GSR is disrespectful cursing around guest. They tried to charge my card before I extended my stay several times during the week I stayed. GSR was telling other guest my business and about my stay and when I informed the manager on a phone call. He put me on speaker so that she could hear my complaint. I have reached out to the franchise. Company GULF COAST HOTEL MANAGEMENT without response. I would not recommend this hotel as the staff is not customer friendly.

we got a room with pests and one was not cleaned at all with a mess all around. So that was totally unacceptable. Changing a hotel near midnight was not fun thanks to them. That aside, front desk person was very helpful and did not add to our troubles.