DAYS INN & SUITES KINDER

I made a reservation more than a week in advance through Expedia. I arrived at 10:30 PM to be told I had no reservation; they had no rooms; they had cancelled all reservations due to hurricane damage. I then had to scramble for a room- very hard to come by after Hurricane Laura- finally found one - an HOUR AND A HALF away. Before leaving the parking lot I lodged a complaint with Expedia. The next day, I reached out to Expedia again & they contacted the hotel trying to get a refund on my behalf. They were told I had failed to cancel!!!!! Again, I responded to Expedia that I had arrived & was turned away! The hotel is still refusing to issue a refund. I have filed with my credit card company & reached out directly to Wyndham, whose customer service rep did, indeed, find my reservation!

I booked a room for friday night but when I got there the receptionist told me all reservations were canceled. all my weekend plans were ruined. I had to drive back home because there was no other place to stay. The place is listed as a 2.5 star hotel but I would not even give them a one star rating. lobby was in poor condition and the place looked very shady.

The hotel seemed awful dated and could use a remodel but it was decent & clean so I cant really complain too much. The switch on the desk lamp was screwed up and the desk drawer didn't have a bottom in it, but I didn't really go there to study just to spend the night and gamble so it was good enough.