Five Continents Bed and Breakfast

A room was booked through Hotels.com more than a week ago. Last night I received an email from the Owner stating that the room was overbooked and I needed to cancel my reservation. I am now left scrambling to find another hotel or B&B as there was barely any available the weekend are supposed to attend a wedding and there is even less available now. This "oversight" may force us to cancel our attendance at the wedding.

We turned up after a 6 hour drive to be told that the hotel had been taken over and that our booking had been cancelled back in August. We were not made aware of this. We were told that they had cancelled people's bookings as they got more money of other people they had booked in. They did however assist us in finding somewhere to stay but not what you need when you arrive somewhere you have pre paid for.

Three weeks before my trip to New Orleans, Five Continents cancelled my November reservation. The House Manager cited that they came under new ownership and would be operating as a guest house. She also said that they no longer had access to the credit card system used to process my deposit. She offered to send me back my refund via snail mail. I gave her my mailing address. When I still hadn't received the check after two weeks, I emailed again. No response. Their phone is also out of order. Here we are a month later and I have yet to get back my $210 deposit. I'm now filing a dispute with my credit card company. I'm not sure what kind of operation they are trying to run. Between my experience and other recent reviews, there's a lot of red flags here.