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Reviews from Guests

2.0/5

tripadvisor

69

Reviews

from real guests

mikepK6948JV

1

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5

Do yourself a favor and avoid this place like the plague. 20 minutes waiting for somebody to come to the front desk to check in. Get to the room and they haven't paid their COX cable bill, so no TV. Try to turn on the lights, and because they purchased cheap lightbulbs and put them in dimmable lights. Only one light works, the others just flash. Had only planned to stay there to get some quick sleep, so really could care less about all of that. Went to bed at 9 o'clock, so could get up at 5 am to hit the road. 10 PM fire alarm goes off in the hotel and wakes us up out of a dead sleep. Try to get back to sleep, fire alarm again at 11:55 PM, then again at 12:35 AM. Got zero sleep that night. Went to take a shower the next morning and water is pouring out of the ceiling over the shower. Go to report these issues to the front desk, again wait 10 minutes before somebody shows up to the desk. Contacted Expedia regarding this, and they said they would reach out to the hotel. Get a message from Expedia that the hotel declined to do anything about it. Then they have the nerve to send me an email saying hope you enjoyed your stay.Do yourself a favor. This hotel was just purchased to do the bare minimum and extract money from people. When you have major issues, including getting zero sleep and most likely having slept in a room full of mold, thanks to the water pouring out of the ceiling, they refuse to do anything.This hotel should be shut down. Contacting health inspector. Hotel responded to my Expedia review claiming I never reported the issues to the hotel - LIE, , said TV just needed reboot which was tried -LIE, said no active leak out of ceiling, despite being provided videos of it happening -LIE, said alarm was from someone smoking in room, was told at 10:00 they were being kicked out, so why did it hasten again at 11:45 and 12:35... you obviously didn't care about the safety of your guests or that person who jeopardized all our lives would have been ejected -LIE. I understand this is just a money suck, like all the countless perpetuates your family probably owns, so you really don't care. But stop slandering your guests when they report real issues. It's truly disgusting!

paullG6784ZP

2

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5

Condoms and sperms on bed sheet, and customer service very rude...riaches in dining area!!!---

Luv2Cruise51

2

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5

We booked bc it said it was near the cruise port of NOLA. It was over 35-40 minutes away and traffic was terrible. Located on a difficult road to access and nowhere to eat near the hotel. The clerk was not friendly or helpful. The room was musty and the bathroom door was falling off the hinges and had to be lifted up to close. The safety handle in the tub was splintered painted wood. Carpet all down our hallway was stained, bleach spots everywhere. Ice machine out of order, lobby restroom out of order. The best thing I can say about the hotel was the cars were behind gates for security. I would not recommend unless you just want a cheap room and nothing else matters.