Quality Inn & Suites New Orleans

The check-in staff delivered the most atrocious experience I've endured in my 22 years of travel. Despite my booking including wifi, my room lacked access to it, and I was brazenly told to upgrade for the service. When I demanded the wifi rightfully promised in my booking, a particularly hostile staff member, seemingly a recent immigrant from India, escalated the situation with alarming aggression. Adding insult to injury, they callously canceled my booking for the next day and callously refused to accommodate even the basic courtesy of storing my luggage until I found alternative arrangements.

The photos of the hotel is false advertising.. Thought I found a great deal.. Well let me just tell you i was wrong.. But I thought we would try to make this work. We was only suppose to be there just for 1 night. I cleaned bathroom so my daughter could bath and get ready for bed.. She gets in bed and not long after. She gets up for me to scratch her back.. Something was biting her.. I lifted sheets off bed and bed bugs everywhere. (I called front desk. With my cell.. Because room has no phone..) I told the lady what I found and she told me she would give me another room. I told her nope I want a refund and I wanted to leave asap. She was super nice and helpful, but because I booked and paid online I have to wait for my money. So I drove 2 hours home. I think we all itched the entire time.We took bleach baths and put all clothes directly in wash. Now I'm going to have to go spend more money to wash our body with special soap and get stuff to treat my car and my house. Just incase. A deal is now costing me alot.. They need to be shut down.

That place need to be shut down! the pictures don't represent the actual condition of the hotel, if you care about the safety of your family and your self please don't stay there neighborhood is not safe, the place was dirty, locals were fixing cars in the parking lot