Hilton Garden Inn Baltimore Inner Harbor Hotel

I would like to thank the front desk receptionist Asia , she was very courteous and professional and hospitable during check-in, she made the process very smooth.

My wife and I stayed here with two college students whom we brought for a conference at Coppin State University. Our room was clean; the hotel was convenient for our purposes. We loved having a Starbucks next door for breakfast each morning. There's a great restaurant (James Joyce) across from the hotel that has friendly service and good food and drink. Hilton also has a nice bar and restaurant on the 2nd floor of the hotel. My wife and I had drinks there our first night and enjoyed the city views from the window. The staff at the hotel was pleasant and attentive. Our only concern is that the water in the room could have been hotter; the bed was also not as comfortable as we've enjoyed at other Hilton hotels.

Stayed this past Saturday (3/28/2026)night and liked the hotel very much. Had a nice King/sofabed room, which was clean, nicely appointed, and the location is great. Room was on the 10th Floor so the noise level from the street was minimal. When I went to take a shower in the morning, there was zero hot water. I let it run for 10 minutes, and still no hot water. I called down to the desk and was told yes, when fully booked like the hotel was that night, there's not enough hot water in the hotel. I was told to wait a while before taking a shower. Unacceptable to me that a hotel doesn't have the capacity for hot water when the hotel is full. When I complained again when checking out, I was told "the manager is in today. I'll tell her and maybe she'll give you a few HHonors points." Huh?