Sleep Inn & Suites Emmitsburg

We called and booked a block of hotel rooms for our wedding at the end of October, everything was confirmed in February. We got a call from a guest this past week (July) that the hotel had no clue what our reservation was and that they are listed as closed on Google. We called them to try to figure out what was going on, and no one could help us or explain why we weren't notified. Given the limited hotels in the area, this is extremely disappointing and if it hadn't been for the guest reaching out, the hotel would never have notified us what was going on. This could have been disastrous for guests booking their rooms and having to scramble for last minute accommodations on our wedding day. We are upset not only with the hotel but with the franchise for not assisting us in this matter, and will not be using them in the future for personal or business travel.

I rarely write reviews this negative, but this property really needs a major overhaul. The entire hotel feels extremely outdated and poorly maintained. The lobby was dark with torn carpeting and an overall run-down appearance. Honestly, when I first pulled into the parking lot, I thought the hotel might actually be closed because there were virtually no cars there. Even after returning from our track meet later that evening, there were probably fewer than 10 cars in the lot — the place felt completely desolate. Unfortunately, the room was no better. Everything felt old and in desperate need of upgrades, especially the bed, which was very uncomfortable. There was also a slight musty smell throughout the room that added to the gloomy feel. The fitness room was barely worthy of the name — just a tiny room with a few very old pieces of equipment. The indoor pool area appears to have been closed for years, with the windows totally covered over, which only added to the abandoned atmosphere. Breakfast was borderline awful. The only hot option was a waffle maker, and the rest of the food looked far from fresh. The one positive — and the reason I’m giving an extra star — is that the housekeeping staff clearly did a very good job. Despite the age and condition of the property, the room itself was very clean. I booked this hotel because we were in Emmitsburg for a track meet and usually stay in Gettysburg. This happened to show availability during my search, and I made the mistake of booking without reading reviews first — that’s on me. Now I understand why it had availability. Next time, I’ll absolutely drive the extra few minutes and stay in Gettysburg instead.

Unlawfully charged an additional rate for arriving at 1:30pm even though the hotel was a ghost town and room was ready. Bedding was stained and ripped and I plucked live ants from a first floor hotel room bed. Key was deactivated at 8am on check out day and was locked out after breakfast, we only stayed one night. We were given a new room but was scolded at check out that the bedding wasn’t that bad, the stains were mostly on the top sheets. I was told they would refund the extra charge after I argued there was no signage to indicate it was a policy. I never received a receipt and I was in fact over billed. I am a Choice Member and booked under the member rate. I opened a Choice Hotel dispute as well as one with my credit card. Drive 15min and stay in Gettysburg