Clarion Resort Fontainebleau Hotel

I like this hotel because it’s pet friendly, cleaning service by request which is helpful. Good drinks , and enjoyable beachfront and pool. Barb the hostess is very helpful, friendly and warming.

I feel like I almost ruined a very special occasion by booking this hotel. Starting with the booking agent directly through Marriott themselves, the pricing of the hotel room being booked was not transparent. Upon ending the phone call with the travel agent they were suddenly able to give me ~$600 off my total quoted price for the entire stay (8 days) which ended up being around 20% off right from the beginning. As soon as we arrived to the hotel we had endless problems. Our room upon arrival had a horrible vomit-like smell to it. The laminate flooring by the sliding door to the tiny balcony had almost 2 inches of water on it. Dirty towels. Dirty sheets. No housekeeping. We had to go request towels several times and new sheets to make our own bed. housekeeping “only per request” but we requested housekeeping for about 3-4 days and never received housekeeping. Instead, they offered to move us into a clean room from a previous guest. As we arrived to our old room to get our personal belongings to move them to the new room, our hotel keys were deactivated and the new guests they assigned to our old room were waiting before we could even come back up from the lobby with our new room keys. Had to have the new guests let us in to our own room with our personal belongings with their hotel keys for our old room. Never had hot water the entire time we were there for our 8 day stay. Received breakfast vouchers and free drink vouchers but were unable to use them since the kitchens in the bars/restaurants were closed due to safety issues due to no hot water. This place was a whole construction site. Power drill noises at 7am. Everyone was unhappy. All staff members were in a state of disarray from trying to appease all the unhappy guests. It was mostly crowd control/crisis aversion rather than customer service. Pictures posted online did not reflect the room upon arrival. There was a fire drill, and the water was not only cold the whole time during the stay but it was shut off for a period of time the one day. We were notified of the water being completely shut off after it was already turned back on. No soap in the bathroom. We were given a phone number to contact the hotel general manager, but this number was unreachable to do the fact the voicemail was not even set up. I know other guests at this hotel during our stay here had a similar or worse experience than us. One of the guests made statements about calling the health department during our time here due to unsafe conditions. There were some notable exceptions to our bad experience here at this Marriott location. The manager on duty Andrew was very kind to us and helped us lower the rate we had to pay since we experienced many problems during our stay. We booked this hotel solely on the reputation that it is owned by Marriott and it had really good reviews on several online booking platforms. I booked this hotel directly through Marriott, not a 3rd party booking website. We made the decision to stay here for my fiancé’s 40th birthday and to celebrate our new engagement together. This was a major life event vacation. This hotel calling themselves a “resort” is a major stretch. Upon checking my Marriott App for my points for staying, they are stating my stay was only 3 days when it was 8 days. Overall, disappointed in the quality of our stay for many reasons, as listed above. We will actively steer others from booking and staying at this “Marriott” hotel. It amazes us that Marriott would allow a hotel location under these poor conditions to even be open to guests.

I had a great experience even under the construction that needs to be done. Great personnel that were very helpful on many levels from the beginning to end, Sandra and Valeria.