Hampton Inn and Suites Ocean City/Bayfront-Conv Ct

Our room on the 3rd floor, 315, is right next to the elevator, and all night it’s been very noisy every other second! Couldn’t sleep at all after a day of activities, feeling exhausted. We went to the front desk, but they said there’s no more availability. They provided us with earplugs, and possibly some points? I have paid close to $1500 for a two-night stay, and really don't expect this issue. I can't imagine in the future some family assigned to this room for a vacation; it’s a total nightmare.

Avoid this location! The General Manager, Melissa, is one of the worst “hospitality” workers I’ve ever encountered, and this location has the worst cuatomer service and professionalism that I have ever encountered as a loyal Hilton Honors member for years. Just booked multiple upcoming stays at Marriott locations based purely on Melissa’s poor service and this location.

Completely disappointed with customer service. I booked less than 24 hrs ago and made a mistake. I kindly asked for a refund, the stay is not until October. They refused to make an exception. They would absolutely rebook this room given the event that weekend and I found my mistake so quickly. It’s truly disappointing they couldn’t make an exception. So now I’m out a 3 night stay at their inflated rate. Going forward, I’ll pay more to stay somewhere else due to their lack of compassion and customer service.