HiIton Garden Inn Waldorf

I stayed here for 3 nights in July. Both check in and check out were smooth! All staff that I interacted with were extremely pleasant and professional. I stayed in a King room. The room was clean, very quiet and comfortable. The bathroom was clean. The bed itself was very comfortable. My room was so quiet, I forgot that I was in a hotel! For convenience, you can find the coin operated guest laundry on the first floor right next to the elevators. There are 3 washing machines and 3 dryers. Check for nightly specials for dinner at the Garden Grill and Bar. Also, there are lots of restaurants in the nearby vicinity to choose from. I would not hesitate to stay here in the future.

We stayed for 2 nights for a convention/meeting. Check in and check out were both very quick and efficient. Staff was always friendly. Our room was not serviced during our stay because we only stayed 2 nights and the rooms are serviced every other day of your stay. The room was ok. We were given an ADA compliant room that had features I didn't really enjoy, like the shower set up and the bed crinkling loudly when you moved, I am assuming a waterproof liner of some kind was encasing the mattress. The room was quiet, I never heard any noise from outside or above the room. Parking was plentiful. There were lots of food choices within a close driving distance. We were only able to enjoy breakfast for one morning due to early flight departure. The food was okay, the staff seemed overwhelmed with stocking the buffet line for all of the members attending our meeting. (my understanding is that the breakfast buffet is no longer included with a regular room stay and you must purchase from their restaurant). The meeting space was comfortably cold and we often gathered in the lobby where there was a lot of seating. Overall, our stay was good and I would consider staying again if it was in a regular room and not the ADA compliant one.

Ms. Keri was phenomenal and went above and beyond. She provided great customer service. I wouldn’t advise anyone to stay at this property, when you enter the lobby of the hotel it is very nice but when going to the rooms, the hallways are disgusting! The walls are stained very bad, carpet has an odor, furniture is outdated, showers are dirty, toilet seating area was split, rust was everywhere in the bathroom as well as the room smelled like urine. The bed sheets were dingy. I asked if I could be moved to another room and another employee told me they had nothing else at that time. I called around to other hotels in the area and they were all booked, I wanted to leave this hotel! Please save your time and money and do not stay here!