Kelley House

4.0 / 5

•

23 Kelly Street Martha's Vineyard

Reviews from Guests

4.0/5

819

Reviews

from real guests

markgW1277HV

Just returned from a great four night stay at Faraway MV, and very happy to write this review! From arrival to departure, Faraway exceeded our already elevated expectations. The entire staff, led by GM Sam Tyree, was spot on with a welcoming attitude, great customer service and seamless coordination, and the updating & rebranding of what had been The Kelly House for many years is a great success. The front desk, luggage service, housekeeping and the pool attendants were all genuinely accommodating, especially given that this weekend’s nor’easter was heading directly to the Island, and like many of the guests, we were anxious about our ability to get home, with the possibility of cancelled ferry reservations. Sam was especially helpful in the face of what has been a stressful 72 hrs. of uncertainty for both Faraway and its guests as a destination resort hotel. He gets it! We have been visiting MV for 40+ years, and have stayed in most of the top rated hotels/resorts. Faraway now sits at the top of that list. Well done!

susanjT3800XZ

Beautiful, modern, quiet hotel with a gorgeous pool and pretty, spacious guest rooms. The hotel has two restaurants, both excellent. Right across the street is a big, bustling seafood restaurant with sweeping harbor views. Walking distance to boutiques and restaurants, and free bicycles to borrow.

650georgej

This property is poorly managed and, based on our experience, should be categorized as a motel—not a hotel. Throughout our five-day stay, the room was constantly humid. Our clothes and towels remained damp, making the room extremely uncomfortable. There were also no drawers or bureaus in which to store clothing, forcing us to live out of our suitcases for the entire stay. When we raised this issue, the front desk’s suggestion was simply to “hang our clothes”—an absurd and dismissive response considering that items such as socks and underwear cannot reasonably be hung. We spoke with the front desk three separate times and repeatedly asked to have the manager, Rachel, contact us. Each time, we were told she was either out of the office or would reach out. She never did. It has now been 48 hours since we checked out, and we still have not received so much as a courtesy call. That complete lack of follow-through says everything about how this property is managed. The front desk staff showed little concern for any of the problems we reported, and the manager’s silence only reinforced that indifference. In all my years of business and leisure travel—including stays at many four- and five-star properties—I have never encountered such dismissive service or such ineffective management. The only bright spots were the pool staff and housekeeping personnel, who were excellent and deserve recognition. Unfortunately, their professionalism could not make up for the uncomfortable accommodations and appalling lack of concern from the front desk and management. I sincerely hope this review helps other travelers make an informed decision. I would not recommend this property.

Facilities Details

Pool

Free Parking

Free Wifi

Coffee/tea maker

Fitness Center

Shops (on site)

Parking (limited spaces)

Wired Internet

Ticket Service

Indoor fireplace

Golf course [on-site]

Laundry

Fishing

Accessible concierge desk

Accessible route to the registration desk

Windsurfing

Garden

Proposal spot

Tours

Bicycles

Baggage Storage

Outdoor Pool (seasonal)

Smoke-free property

24-Hour Front Desk

Desk/workspace

Concierge Service

Pool

Free Parking

Free Wifi

Coffee/tea maker

Fitness Center

Shops (on site)

Parking (limited spaces)

Wired Internet

Ticket Service

Indoor fireplace

Golf course [on-site]

Laundry

Fishing

Accessible concierge desk

Accessible route to the registration desk

Windsurfing

Garden

Proposal spot

Tours

Bicycles

Baggage Storage

Outdoor Pool (seasonal)

Smoke-free property

24-Hour Front Desk

Desk/workspace

Concierge Service

10 Available Room Types

Premium Suite, 1 King Bed (Chappy House)

Premium Suite, 1 King Bed (Chappy House)

Non-smoking

Carpeted

Sleep comfort items

Laptop workspace

Air Conditioning

Blackout curtains

Wardrobe/Closet

Internet [LAN]

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Hypoallergenic

Telephone

Desk

Toiletries

Balcony/Terrace

Towels

Free Toiletries

Interconnecting Room(s) Available

Toilet

Kids shampoo

Separate shower/bathtub

Private bathroom

Bathrobes

Hair dryer

Iron

Extra Long Beds (> 6.5 ft)

Refrigerator

Sitting Area

Standard Room, 1 King Bed (Kelley House)

Standard Room, 1 King Bed (Kelley House)

Non-smoking

Carpeted

Sleep comfort items

Laptop workspace

Air Conditioning

Blackout curtains

Wardrobe/Closet

Internet [LAN]

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Hypoallergenic

Telephone

Desk

Toiletries

Towels

Free Toiletries

Interconnecting Room(s) Available

Toilet

Kids shampoo

Separate shower/bathtub

Private bathroom

Bathrobes

Hair dryer

Iron

Extra Long Beds (> 6.5 ft)

Refrigerator

Suite, 2 Bedrooms, Balcony (Mizzentop)

Non-smoking

Carpeted

Sleep comfort items

Laptop workspace

Air Conditioning

Blackout curtains

Wardrobe/Closet

Internet [LAN]

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Hypoallergenic

Telephone

Desk

Toiletries

Balcony/Terrace

Towels

Free Toiletries

Interconnecting Room(s) Available

Toilet

Kids shampoo

Separate shower/bathtub

Private bathroom

Bathrobes

Hair dryer

Iron

Extra Long Beds (> 6.5 ft)

Refrigerator

Sitting Area

Suite, 2 Bedrooms (Mizzentop)

Non-smoking

Carpeted

Sleep comfort items

Laptop workspace

Air Conditioning

Blackout curtains

Wardrobe/Closet

Internet [LAN]

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Hypoallergenic

Telephone

Desk

Toiletries

Towels

Free Toiletries

Interconnecting Room(s) Available

Toilet

Kids shampoo

Separate shower/bathtub

Private bathroom

Bathrobes

Hair dryer

Iron

Extra Long Beds (> 6.5 ft)

Refrigerator

Sitting Area

Suite, 2 Bedrooms (Chappy House)

Non-smoking

Carpeted

Sleep comfort items

Laptop workspace

Air Conditioning

Blackout curtains

Wardrobe/Closet

Internet [LAN]

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Hypoallergenic

Telephone

Desk

Toiletries

Balcony/Terrace

Towels

Free Toiletries

Interconnecting Room(s) Available

Toilet

Kids shampoo

Separate shower/bathtub

Private bathroom

Bathrobes

Hair dryer

Iron

Extra Long Beds (> 6.5 ft)

Refrigerator

Sitting Area

Facilities Details

Pool and Spa

Fitness Center

Outdoor Pool (seasonal)

Parking and Transportation

Parking (limited spaces)

Free Parking

Front Desk Services

Ticket Service

Baggage Storage

24-Hour Front Desk

Concierge Service

Activities

Fishing

Windsurfing

Entertainment and Family Services

Smoke-free property

Shops

Shops (on site)

Cleaning Services

Laundry

Internet Access in public areas

Free Wifi

Wired Internet

Miscellaneous

Indoor fireplace

Golf course [on-site]

Coffee/tea maker

Accessible concierge desk

Pool

Accessible route to the registration desk

Garden

Proposal spot

Tours

Bicycles

Desk/workspace