DAYS INN GREENFIELD

I was desperate for a room. I went to try get a room and the clerk said that all of the rooms were taken. Between all the noise, party, kids running and kids bikes trashing the place. What I did not know at that moment was this hotel is housing all themigrants - as mass has a right to shelter law. Go to brattleboro vt or amherst area for near by places. I took my car and parked in the mcdonald's parking and fell a sleep.

We were planning on leaving Saturday August 5th with a group of friends to go to Deerfield magic wings Historic Deerfield and Sugarbush Mountain. I had booked a room at Days Inn and Suites of Wyndham. 2 days ago they sent me a confirmation confirming the room. Tonight I find out that there are no rooms available. They are hosting 150 refugees. Luckily a friend of mine saw the article and we were able to reserve another room at another hotel. This was such poor business. They should have notified people who had prior reservations. I will never use Days Inn again.

Some sort of scam is going on here. Wyndham is taking state funds but still taking private reservation money on top. We booked 4 rooms months prior to a family wedding in the area and when we arrived we learned through locals and published articles that this hotel was turned into an emergency shelter as verified by an article found online and by speaking with local residents. This was done several months before our arrival date yet there was no communication to us about our upcoming stay. Our reservations were cancelled that day since there were no rooms available for us us and were immediately charged over $800 for the rooms within minutes. How can they charge for rooms they cannot rent out because they are taking state funding for these rooms? I spent a week making calls to ensure the charges were refunded and filed a complaint with Wyndham customer care and was told someone would reach out to me in 7 days. I received an email saying we were refunded and case closed. I asked to communicate with someone in customer care and was ignored. Complete lack of customer service and disregard for any inconvenience. Seems like they are trying to double dip and don't want to talk about it.