Howard Johnson Holyoke/Springfield

**Avoid this hotel like the plague.** We found bed bugs in our room as well as bites on my daughter's back and have photos and video. Staff promised the room would be cleaned, inspected, and treated while we were gone all day. When we returned, absolutely nothing had been done. Marriott Customer Care told us the room should have been immediately blocked and professionally treated, not left untouched with the expectation that we return to it. The replacement room was also filthy, with visible hair throughout the bedding. Staff then promised that our stay would be refunded, the replacement Marriott hotel would be covered, cleaning costs for our clothing and luggage would be reimbursed, and the general manager would call us personally. None of that happened. We were charged for both hotels, received no reimbursement, and the general manager never contacted us despite repeated assurances that he would. As a Marriott Platinum member with more than 550 nights, this was hands down the WORST Marriott experience we have ever had. Bed bugs, filthy rooms, broken promises, double billing, and zero accountability. Avoid this property like the plague!!! If the GM wants to contact me (after 4 days) that would be GREAT!

We have stayed here twice over the span of a couple of years and both times it has been a very good experience. Rooms are quiet, comfortable and clean. Front desk staff is pleasant and breakfast is good. What more could you ask for?!

Our family had a very disappointing stay during a recent college family weekend. There was NO HOT WATER in the shower or sink during our entire weekend stay, so we were unable to even take showers at the hotel. I also did not feel comfortable eating breakfast there knowing items were likely not being sanitized without hot water. From speaking with different front desk managers, this seems a regular occurrence with water troubles; they honestly seemed frustrated and powerless over the ONGOING WATER ISSUES at the property, made worse by a busy weekend. We had additional issues with the tub and sink upon arrival- a plumber was sent in to repair it while we were out, and tracked wet and filthy footprints throughout the bathroom; when I had requested it be cleaned, was told housekeeping was gone; so I ended up mopping it up myself. Shockingly bad experience for a $600 weekend (we received a $50 credit for our inconvenience). Marriott/Fairfield Inns were our hotel of choice when traveling with my family for years, but the brand has been so inconsistent that I hesitate to ever stay in them again.