Royal Sonesta Boston

The hotel allowed loud partying every night we were here, ruined our vacation. The management wouldn’t adjust our bill at all. Not near any decent restaurants. Lots for young kids to do. The hotel is dated and depressing. The carpet is old, the hallways aren’t lit well. I’ll never come back and you shouldn’t either.

Beautiful hotel, great location, comfortable beds, friendly staff and tasty breakfast. Only complaint is that I paid before arrival and, despite being told on arrival, and departure, that there were no outstanding charges, I have been charged full amount again since checking out. Having difficulty getting in touch, have now referred it to card company

The Royal Sonesta Boston is really a good hotel — clean and comfortable rooms, great location and attentive staff on site. If I were to evaluate only the stay, I would give a high score. Unfortunately, the general score falls because of the charge. After checkout, I was wrongly charged a no-show fee and separately received a double charge for the same amount. It's fair to admit that the hotel admitted the two mistakes as soon as I pointed out. However, solving this required several email exchanges, and one of the returns has not yet been processed — it has already entered the closed invoice of the card, so for now I am paying double. If you stay here, enjoy it — but save the foil and check the card bill after you leave. The property deserves a better collection experience than I had.