HAMPTON INN - SUITES GRAND RAP

the bad experience started at the airport - I Called for the shuttle, was told it would be 7 mins. 30mins later I called again. Told it was on its way. Called at 40mins. Told it was on its way. Finally turned up over 50mins from my first call. At the desk, no hint of an apology. No explanation other than it wasnt the check in lady's fault. No recognition that I am a lifetime diamond member. I wasnt offered even water until I asked for it. I asked for where to get food (the hotel doesnt have a bar/restaurant. It was as if I had asked the $1m question in Who Wants to be a Millionaire!! no idea of the answer. I asked if the Marriott beside this hotel had a bar/restaurant. No idea. The room is $233!!!!! wow!!!. I asked for the manager so he could tell me how he was going to fulfil on the Hampton "Make it Right: GUARANTEED" commitment. He wasnt available and hasnt reached out to me in the nearly 30mins since I checked in. I guess he isnt that concerned about making-it-right for me! Oh, and I checked the gym. No water in the water cooler. On the plus side, the room is spacious and clean.

I can't stand hotel rooms in which the TV isn't watchable from the bed. This hotel is full of them. If that's not a problem for you, this place is fine.

I’m a Gold member who travels frequently and regularly stays at multiple hotels in this area. Unfortunately, this stay fell well short of expectations. I first tried to check in online and use the virtual key, but the system wouldn’t let me complete the process. When I arrived at the front desk, I had to stand and wait 25 minutes just to check in. That’s far too long, especially for a loyal Gold member. The room itself was also disappointing. The bed was noisy/squeaky and noticeably dusty. The overall cleanliness felt subpar, and the quality simply doesn’t match the price point. For what this hotel charges, I expected much better maintenance and cleaning standards. I rely on consistent service and comfort when I travel, and this experience needs clear improvement in front desk efficiency, room cleanliness, and overall value.