SpringHill Suites by Marriott Grand Rapids Airport Southeast

Customer service it terrible, manager is never available, no one knows how to refund a security deposit when they double charged my account. Food not good atmosphere not clean

Given the choice of at least 10 Marriott properties in the area, we finally chose this due to its price point, ease of access, and solid reviews. It was a good choice. Room was large and comfortable. Our room was definitely updated recently. It had comfortable sitting area separate from bed. Bathroom was tidy. Shower was newish. All very nice. Lobby is typical. A small bar, a small pool and a decent gym. It is located near several shopping centers with plenty of restaurant choices. A shout out to Net at the front desk for being super sweet and welcoming. Tip: Cooper’s Hawk Wine Bar is nearby, it is upscale and food was amazing.

My husband and I stayed at this hotel for two nights recently. We have never been before but would go again. All employees we had any contact with were very professional and friendly. Front desk staff helpful especially Lisa. I did not get names of others but they were very nice too. The breakfast was good, however, serving area a bit small and crowded on weekend. You just have to be patient. Plenty of table space though. Our room was comfortable and clean. The only negative about this hotel is that it is hard to find. It is located off 28th Street near I-96. Turn in where you see Target (28th Street) and go around to the side. You will pass a Hampton Inn and then SpringHill Suites will be next on your left. Better signs and directions would be helpful. We liked this hotel and would definitely stay there again. We recommend.