SLEEP INN & SUITES MIDLAND

We called and asked the hotel if they had 2 adjoining rooms available while on our way to Midland, they confirmed they had ADJOINING rooms available so we booked and paid over the phone. When we arrived less than an hour later they told us they booked us 2 rooms but they did not have adjoining rooms available. We asked for a refund as we specifically requested adjoining rooms during the booking process, the lady at the front desk was EXTREMELY RUDE and refused to process a refund, stating they had a 24 hour cancellation policy. This did not go well for any of us. I feel like they intentionally lied during booking to take our money knowing they would not refund it when they were not able to meet our needs. I will admit that I got ugly and tempers flared, she would not allow me to speak with the "Manager on Duty", she told me she did not have a phone number for him. She did finally send him an email and he agreed to refund the money (in 3 business days, I'm still waiting). I am hoping they give the refund as they stated, if not I will spend the money on an attorney. I will never waste my time or money with this hotel.

This hotel was nice and clean. The check in was easy and the girl was very pleasant. The pool area was very nice. I didn't use the pool but I sat out there for awhile until it started to rain. There is a small pool with tables and chairs and lounge chairs. There was a small putting green and a barbecue grill. It was very pleasant sitting out there. The breakfast was adequate. I would definitely stay there again if ever in the area.

The hotel was very clean, the location was great and the pool area is an upgrade to your typical hotel pool. However, my credit card was charged for my entire stay before I even arrived. This was a concern because I wanted to change payment methods.