Holiday Inn St Paul East

Do not stay here. Go somewhere else. I arrived at 7pm and was told that my room was not ready. The staff did not service my room. I had to beg for towels each day. All I got was "sorry". Paid money to be ignored. Tired old hotel. Maybe I got the B team for the staff. Had to pay for uncovered and unsupervised parking. Not returning anytime.

Visiting for a concert in town. Great hotel

I specifically chose this hotel because of the "free shuttle in a 10-mile range, including to Grand Casino Arena". After checking in to my room, I went to the front desk to arrange the shuttle to the Grand Casino Arena for the following day (Sunday). The person working the front desk was not very friendly and advised that they do not offer the shuttle on weekends. She made it seem like I should have known that the shuttle would not be offered on a weekend even though the website highlights the free shuttle. There is no indication on the website that the shuttle does not operate on weekends. It ended up costing me $33 to park downtown for my event. Anyway, there is no point in staying at this hotel if you are planning to do things in downtown St. Paul as it is more cost effective to stay right downtown. You might pay slightly more for the room and for the parking at the downtown hotel, but you can get a hotel that has breakfast included. So, essentially you can be right downtown and your cost would be about the same as staying further out at this hotel. Apparently the highlight of the hotel is the complimentary bottle of water. We were never even offered the "warm DoubleTree Cookie".